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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

from 6347 reviews

Value for Money
7.3
Location
8.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6347)
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Poh L. Families with young children Singapore, April 19, 2015
Could have been better

Nice amenities for family with kids, swimming pool and kids club.
7
Overall was good. Service could have been better as the check in experience was bad.
Mohamed R. Families with young children Sri Lanka, April 19, 2015
The hotel was not upto 5 star class

Good front staff. Closer to santosa
5.3
It was nice but not a 5 star
Sazali M. Families with young children Malaysia, April 19, 2015
Expect less. .

Convenient, got halal food. . Nice swimming pool
6.3
No wifi. Its chargeable although agoda mention wifi free. Late check out not available... Facilities are good, Very Near to universal studios
Vijayachelvan S. Families with young children Singapore, April 19, 2015
HRC Hotel RSW

swimming pool, food
6
Bad experience. Bad customer service and had to wait cery long tp check-in
Haslinah O. Families with young children Singapore, April 18, 2015
The kids love the pool!

Pool, pool , pool.
7.3
When we check-in at 4pm, the room was still not ready. They allowed late check-out till 1pm. However, we were unable to enter the room after 12pm.
Catriona P. Families with older children Australia, April 18, 2015
Singapore April 2015

Friendly and obliging staff, pool and it's amenities, proximity to Universal Studios, Sea Aquarium, Adventure Cove etc
8
Very enjoyable. Stayed for a few days during the school holidays with a 7yo and 11yo on my own. Found the staff to be very helpful. Kids loved the food and really loved the pool
Craig S. Families with older children Australia, April 18, 2015
Great location

Location was great, really loved being on sentosa. Close to major attractions, transport and restaurants. Great pool.
6
Bathroom not suitable for family with older teens as no separate bathroom door and toilet and shower frosted glass. No free wifi. Buffet breakfast was worst ever experienced in major hotel.
Tan R. Couples Singapore, April 18, 2015
Balcony door broken. Hotel need maintenance.

Bed, pillows and shower room
8
Relaxing and enjoyable
Mylene P. Groups Philippines, April 17, 2015
A great stay

Kind employee, near Universal studio, nice pool
9.7
We had a great stay!
John G. Families with older children Canada, April 17, 2015
Not very impressed

Location is good. Rooms are large and comfortable.
7
The hotel is OK. I have stayed at other Hard Rock hotels and found this one a disappointment relative to the others I have experienced. Very poor pool layout, no pool activities or games to keep kids engaged, food is below standard, internet is $35 Sing per day per device so not cheap for a family of 5 ($175 Sing per day - same price as the room), the hotel policy is a 3PM check in so bad luck for you if you arrive early - there is zero flexibility. Rooms are large and comfortable and the hotel location is excellent.

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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