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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
6225 reviews

Value for Money
7.3
Location
8.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6225)
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Cheng M. Couples Macau, April 1, 2015
A nice stay in Sentosa

nice location, comfy room, friendly staff
8
We had a great experience in HR hotel as it has super comfy room and very helpful and friendly staff. It was located only 10mins from Universal Studio and lake of Dream which has helped us to save more time from travelling. It worths the price like this.
Tsui Y. Families with young children Hong Kong, April 1, 2015
convenient but room condition getting aged

Met some staff very nice e.g. concierge Alfie and convierge manager Yugen. At peak time other concierge staff may be too busy though.
8
location is great. We have a suite quite nice in setting but the room is getting aged e.g. patches of “stain” on mirror due to prolonged humidity maybe. broken closet door, smelly cabinet, scratch mark(?) on toilet seat, noisy air con in the dining area. broken painting frame due to poor design of toilet door when it opens and bang on it.
Zhi X. Groups Singapore, April 1, 2015
Good Pool

Pool, Room, Bed
8
Love the pool and rooms come with a pull out bed. Would be better if there's a bathtub in it.
Lau W. Families with young children Singapore, March 31, 2015
Resort hotel in RWS

Swimming pool and near to casino
8.3
Booked this room to celebrate my niece birthday, room was big enough but small bath room. It was near to casino and walking distance to Universal studios. The swimming pool was OK for the kids to play and pass time. Food was ok but price was a little bit on the high side.
Yvonne T. Families with young children Singapore, March 31, 2015
Review at RWS-Hard rock

Service of staff, view from the hotel room & complimentary cake from hotel
5.7
The is issue on the cleanliness of bed as my daughter and hubby has bitten by bed bug during our stay at room 0666.
Lim Y. Couples Malaysia, March 31, 2015
nice and fun

relaxing, confortable,exciting fun just around the hotel
8
nice and relaxing
Wee R. Couples Singapore, March 30, 2015
Hard Rock theme Hotel

Accessible to Universal Studio and accessible to RWS
7.3
It is comfortable and quiet.
Ming K. Families with young children Singapore, March 30, 2015
OKAY for a short getaway

hotel theme, swimming pool, nil.
5.3
STAFFS' PERFORMANCE IN RESORTS WORLD HAVE GONE DOWN DRASTICALLY AND ALL DUE TO THE FOREIGN EMPLOYEES WHO SHOW 'POOR' ATTITUDES TOWARDS GUESTS. TAKE GREAT NOTE AND BUCK UP ON YOUR CUSTOMER RELATIONS' SERVICES BEFORE IT BECOMES ANOTHER GENTING HIGHLANDS.
Vanessa C. Families with young children Philippines, March 30, 2015
Great hotel!

location, location, location
9
We had a great time at Sentosa. The hotel was great. Very nice room, comfortable bed and just inside Sentosa. Our itinerary was primarily in Sentosa Island only so staying in Hard Rock was very important especially since we are travelling with kids. Shortened the travel time and is really very convenient. Will stay here again!
Joel S. Families with young children Netherlands, March 29, 2015
What you pay is not what you get.

Location
3.3
For the price this hotel charges it should atleast offer free wifi and breakfast. The rooms itself look much nicer in picture than in reality. check-in time is after 3 when usually its after 2... late check in is not allowed. They charge you for the kidsclub.... Its all just too commercial and it doesnt give you value for you money!!! Worst thing that happend when I asked for where i can find someone to serve me food at the pool their answer was there is a lightning alert. My response was so during a lightening alert you evacuate your own people but not your guest!!?? Absolutely not recommended!!

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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