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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

from 6402 reviews

Value for Money
7.3
Location
8.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6402)
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Kar Y. Families with young children Malaysia, July 6, 2015
great

near universal studio, have a nice swimming pool and near to the forum.
8.3
wonderful experience. this place is so convenient to excess to all the places like universal studio, casino, restaurants etc by walking distance. That's great...
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Qianhao Y. Couples China, July 5, 2015
Decorating's getting old. Staff don't smile

Just a normal hotel
7
I was at this hotel four years ago and this is my second time. At that time I enjoyed it quite a lot. But this time, the decorations are wearing out I think. The iPhone/iPod chargeable alarm by the bed side is still for iPhone 4 or lower, no transfer charger is provided, I don't understand why that machine still is there if it does not support updated phones. Room service staff in the corridor don't greet the customer. I don't know if it is the way they do in singapore. I am just so not used to this cold manner. Maybe too many people pass by and if they smile or say hello will make them impossible to do their jobs? I don't think I will choose this hotel next time.
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Piter S. Families with young children Indonesia, July 4, 2015
Good location, bad staff coordination

Location
6
We chose this hotel because of its convinience location, since we only plan to visit USS, adventure cove and SEA aquarium. Check in time was 3pm. First room was ready but the second room wasn't ready until 6.30pm! And there was still air purifier machine inside at that time. A few days earlier, i emailed to asked whether i can use hotel towel in adventure cove or not. The reservation staff said ok. But, when i asked the staff in towel counter, she said i could only use the towel in hotel pool. After that i asked the front office, the staff said i could use the towel but dont tell the towel counter staff that i would use the towel outside hotel... Waw, great staff coordination...
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Edwin D. Families with young children Indonesia, July 4, 2015
Comfy hotel

Best location, spacy room, friendly staff
7.7
Nice stay, a few minus: 1. Tv RC didnt work 2. Hot water at shower on and off
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Cha K. Families with older children Malaysia, July 3, 2015
Spacious room

Big room, Convenient
9
The biggest room i ever stay in Singapore. Pool view is great. Comfortable bed and nice shower. Should spend more time at the swimming pool. Fitness centre too small, should expand.
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Wing Y. Families with older children Hong Kong, July 1, 2015
Comfortable stay

Large rooms, great swimming pool
8
Rooms are large and clean. Facilities like swimming pool and fitness room is good. But the directions from the Sentosa express to the hotel is very difficult for first time travellers. Spent 20 mins more to get to hotel from Sentosa express. The actual walkway only takes 5 mins but no clear direction shown.
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Shirley N. Families with young children Singapore, July 1, 2015
Good locations, great pool

Location, pool, pull out bed
8
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Sujanto S. Families with young children Indonesia, July 1, 2015
Very Good Location

Location and swimming pool
9.7
My kids really enjoyed the swimming pool ..HR is Really Family Hotel....
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Shely L. Families with young children Indonesia, June 28, 2015
we will be back

good location, good hotel for family
7
Happy to stay at hard rock hotel
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Hary W. Families with young children Indonesia, June 27, 2015
Ok. But I expected more for hard rock hotel

Nice pools, location is strategic
6.7
So-so.
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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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