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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
5279 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.1
All reviews (5279)
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Tommy W. Solo travelers Singapore, October 8, 2014
Pumpkin Soup

Food,Quiet,Wifi
9
Receptionist is not very attentive, But compliment to the excellent quality of room dining, especially the pumpkin soup. Many good new hotel to check out . Wont return unless there's another promotion for more value
David I. Families with young children United Kingdom, October 5, 2014
hard rock dginnes

the pool; the band
2.7
Confusion at the check in desk got us off to a bad start. The hotel lighting is dim and dingy. The lobbies and corridors are worn and shabby. Food choices are unsavoury. We will not visit that place again. No value for money.
Chun Y. Families with young children Hong Kong, October 5, 2014
It's average considering the price we paid

the location is very convienet in sentosa, walking distance to various restaurants, aquarium, universal studio and casino; bed is very comfortable; the smell of the shampoo/bath/hand soap are nice.
6.3
it was OK, staffs are helpful although they seem not having very good knowledge about the city for tourists. we asked them the famous "ya-kun" breakfast place on china street, none of the front desk staffs knew what i was talking about. but they are polite and staying professional. we stayed 2 nights in hard rock, the next day, we left room at 9am leaving the "make up room" sign on, and we returned around 2pm, the room not yet cleaned. called around 3pm asking for clean up, then 4pm again, then 4:30pm again, eventually came around 5pm to clean up the room. this was the only thing that I think should not happen in a star rated hotel. And we requested a connecting non-smoking since we were traveling as a big family with 2 young children, but both rooms had a very strong odor of smoking when we arrived. called house keeping, they sent someone right away to try to fix by spraying air freshener but the chemical smell was too strong for adults and young kids to breathe in. I understand hotel rooms are at high demands during vacation seasons, but It would be nice to consider giving non-smoking rooms to families with young kids when making arrangement. Other than above, the pool was great, kids love it. very convenient location to explore around sentosa.
Kwong C. Families with young children Australia, October 1, 2014
rundown

location to activities
7
Cheung W. Families with young children Hong Kong, October 1, 2014
nice room ,early check in, excellent service

early check in, quick response for our request, tidy room
7.7
Very good, comfortable facilities
Siew L. Families with older children Malaysia, October 1, 2014
no comment

Clean, staff friendly and helpful.
8
Family holiday trip
Julie T. Families with older children Singapore, September 29, 2014
Staycation

Swimming pool, friendly staff and location near to attraction
6
It could have been better. Need to have more cable channels. Wi-Fi should be complimentary. Better breakfast menu, too localised.
Matthew L. Families with young children Hong Kong, September 29, 2014
Every dollar is worth spending there

Clean and big room; nice location in SG; stylish
9.7
Every single dollar is worth spending there. - Big and clean room with Hard Rock style. - 5 Star facilities: nice out-door "beach" with bar; kids area; clean gym room. - Good location. - Food is good and not expensive. - Nice price if you got promotion from Agoda.
Geraldine S. Couples Philippines, September 29, 2014
check in 3pm, u cant clean in earlier than 3pm

nothing best at all
7
No big deal with this hotel.
Lauren O. Couples United Kingdom, September 26, 2014
Tired hotel and smells of damp - disappointed

Reception staff
5.3
Ok - room was disappointing

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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