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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very good

7.8

based on
6944 reviews

5262 reviews in English

Value for Money
7.2
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6944)
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Toh P. Couples Malaysia, October 24, 2015
Pretty good place to stay

Comfort, clean and good for couple
8.7
Overall pleasant and enjoyable
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Alstone T. Couples Singapore, October 24, 2015
Disappointing

Location
6.7
Lack of WIFI, hair dryer was cold, lack of bathrobes, no bathtub, no HDMI cable
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Tata R. Families with older children Indonesia, October 24, 2015
We want to recommended Its to our friends

Good Location, Good Facilities, Good Entertains
8
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Ong W. Couples Singapore, October 24, 2015
Thank you for the surprises!!

Room, pool, location
10
Its our wedding anniversary staycation, so nice of them to give us a surprise free upgrade of room and a bottle of red wine and also a basket of fruits. Thank you Hard Rock Hotel Team, we are very grateful and really touch my your treatment to us as its really an unforgettable stay. Thanks again will be back again. Lastly the location is really good , just infront of USS and the pool is very nice with different sections from man-made beach to pool beside a bar which u can order food and drinks while u are swimming at the same time. Thanks Team:)
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Clifford C. Families with young children Singapore, October 23, 2015
Generally is good but still have rooms to improve

The pool is good, friendly staffs and nice ambient.
6.7
My stay is nice, we spent most of our hotel time in the pool which is very nice for family with young children.. but some children running n jumping into the pool is quite dangerous. We found the safe was low batt and we need to call and wait for the staff to come and change the battery for the safe. Although the staff is quick to response, but the condition of the safe should have check before we go into the room. We saw a cockroach in the toilet area which I didn't expect to have happened. We watch the TV sometimes and the sound will just go off sometimes, need to change channel in order to get back the sound. Inside the room, there are many switches, but some just don't know controlling what device, should have labeled them. And as a 5 star hotel, can't even provide free WiFi service, it is a bit surprise. But despite all minor problem, we still have a good stay in hard rock hotel..
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Rudi K. Couples Indonesia, October 23, 2015
Overrated

Location, Swimming Pool, Access
7
It Was OK, the room was not as good as it looks on photos. It was not clean enough, the room looks quite old, and not well maintained.
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Cecilia Y. Couples Singapore, October 23, 2015
Better Relaxation Paradise

Bed & pillow comfortable, decor modern, room view is good
7
Overall is good relaxation to be away from city hub. Just a few suggestion or comment to seek improvement for better relaxation paradise. 1) bathrobe is good necessity for 5-star hotel 2) nite robe is added advantage 3) aircon still cold after adjustment till requirement to off 4) TV control not effective 5) unsure any in house free movie 6) should have free wi-fi in today's hotel facility
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Karan S. Families with older children India, October 23, 2015
Excellent Stay

The staff behaviour. The room cleanilness.The swimming pool.
9.7
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Sunish S. Families with young children India, October 22, 2015
Conveniently located

Location ambience and pool
8
Very good
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Jenny W. Families with older children Singapore, October 22, 2015
Better if Free WiFi and less cold

Spacious, Elegant, courteous staff
7.3
Would be a perfect stay if wiFi is free and less glitches on TV
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