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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
5287 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.1
All reviews (5287)
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Fiona F. Families with young children Singapore, June 17, 2014
Hard Rock Hotel rocks!

The connecting pools and man,made beach. The close proximity to the attractiond like universal studios, sea aquarium and adventure cove. The free train ride to vivocity.
7.3
Very goood. The four,year,old loved the stay the most.
Lisa M. Families with older children Singapore, June 17, 2014
Enjoyable

The big rooms. The bed. The swimming pool.
7.3
Enjoyable except there was no free wi,fi for guests... which was disappointing. The 4G coverage was also not good in the room.
Debbie T. Families with older children Singapore, June 17, 2014
A good break

Location, amenities and near food outlets
8
I had a wonderful time with my kids. They enjoyed swimming in the pool and the hotel was close to Universal Studio and Adventure Cove. The only "negative" comment is that the signs leading to the attractions and casino were not well-placed. We had to walk a round-about way to these places when there was a shorter access via the pool.
Helen L. Families with older children Singapore, June 17, 2014
Great, the kids have lots of fun

convenient, good staff and swimming pool
7.3
With the attractions throw in as a package, it's worth it! Kids have fun during the day and by night, they get a comfortable bed to rest.
Ang S. Families with young children Singapore, June 17, 2014
Nice hotel, but could be better

Staff serves with a smile. Offer promotion price for breakfast. Great swimming pool theme.
8
Choon K. Families with young children Singapore, June 17, 2014
Mixture of feelings

Location, pool and fstaff
7.7
The hotel booking system is a total mess! I booked 2 rooms for 2 nights but their record only shows 1 room! Staff tried their best to check with their reservation team but we were made to wait and wait. Staff is apologetic and gave us a room and a suite room but we only have key to suite room after waiting for more than an hour. Deluxe room key we waited in suite room for another hour before staff called to tell us deluxe room no longer available as air-con not working. OMG! After all the wait, they gave us another suite room but at a different level from our family members. Suite room toilet lights flicker, door could not close properly, plastic debris in bathtubs which almost injure my family member. Called housekeeping and compliant, staff came over to see and manager call to say sorry-that is all. Gave us free breakfast in the end. Check in time is 3pm but after all hassle, it is already 6pm before I have both rooms. Staff did try their best to handle the situation but I am disappointed with hotel's system and facilities. I hope hotel management can look to improving these issues as I knew that my family is not the only one having issues at their check in counters! No wonder queue is so long and such a long wait!
Ravin N. Couples Singapore, June 16, 2014
Customer service sucked! Especially the front desk

Room, pool, food
5.3
Nilwadee O. Families with older children Thailand, June 16, 2014
Nice pool and next to shopping mall

Nice pool, near shopping mall, aquarium
7.7
Very long que check in take so long time and room with pillow has not good smell like cloth not dry, floor wet. Toilet in lobby area super dirty, terrible feeling. But others are good, nice pool and convenience transportation.
Chun S. Groups Malaysia, June 16, 2014
Popular hotel. Noisy pool and lobby.

Good location. Near to all resort world Sentosa facilities and attractions
3.7
It is a very popular hotel especially during school holidays. A lot of families with young children. You may consider other non RWS hotel if you would like to have a quiet holiday. Long queue at check in, a bit under staff but they were patiently replied customer enquiries and maintained smiley face. The bed was comfortable. I was given a smoking level room due to room availability, but no smoke smell in the room, which is good. breakfast variety and quality was acceptable, although non fantastic. In conclusion, the hotel is value for money and the stay is pleasant, but do not expect top notch quality and service
Marcas K. Families with young children Singapore, June 15, 2014
Great, relaxing and enjoyable.

Nice swimming pool, great view and clean room
8
Simply great.

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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