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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
4937 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.1
All reviews (4937)
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Stacey C. Couples Singapore, May 10, 2014
one of the more unique hotels in sg

nice theme, near to the beach and clean
8.3
different from other hotels. can give it a try.
Bruce L. Business travelers Malaysia, May 10, 2014
Filthy hotel with terrible service

location.
4.7
The room looks dated and tired. There is the stench of wet carpet in the room and along the corridors. Amenities are very basic for the money paid (very budget hotel like). General staff service is rude. I got CHEATED by a staff at the concierge. To exit the hotel carpark, one needs to top up a cash card. There were not enough signages informing guests of the need to top up. Why not enable that facility at the hotel counter? Instead, I was directed to walk to a faraway basement 7-11 store to top-up the card that ultimately cannot do that as they were out of credits. He then directed me to a faraway machine which was spoilt. After making 20 minute walks to and fro, the staff offered me a card at the counter of which I had to pay SGD12 (as opposed to the normal rate of SGD5). I paid him out of desperation. The next day, when I checked out, I found out that as a hotel guest, I need not pay for the card as it comes free. The lobby is too dark and the band played too loudly at night. I will definitely not be back.
Francis B. Groups Philippines, May 10, 2014
Worth paying for.

Hotel facade and interior, clean swimming pool and attentive staffs.
8
Satisfied. Wish to check in again spending time to relax
Peter L. Couples Singapore, May 10, 2014
Supper

Location, Good Staffing, Value for Money
7.7
Uyen T. Families with young children Vietnam, May 10, 2014
The quality is bad

In sentosa, nice swimming pool, nearby many delicious restaurant
6
It was a bad time, i stayed 2 nights, the first night, they let me stay at the corner room, the AC is very very very noisy. I couldnt sleep.. I called the Housekeeping, he came and said that all the corner room is the same noisy.. Why they all knew about that but they still let guest stayed that room. I cant belive that.
Marina K. Groups Singapore, May 10, 2014
Awesome!!

Luxurious stay
9.3
Totally incredible and awesome!
Bonna R. Groups Philippines, May 10, 2014
Amazing hotel with superb and accomodating staff!

Location, price, and attractions
7.7
It was good, staff were accommodating and very attentive!
Nur A. Groups Singapore, May 9, 2014
Relaxing stay..

Ambience, cleanliness, view of the pool
9.3
A very beautifully designed hotel with a nice view of the pool. The pool was also the main attraction here. Only gripe was no free wifi!
Nicholas L. Business travelers Hong Kong, May 9, 2014
good quality hotel but poor location

value for money relative to other hotels in singapore
5
Sheila R. Couples Australia, May 6, 2014
Great Hotel will definitely come back

LOCATION, Staff, Clean rooms
8.7

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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