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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
5067 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.1
All reviews (5067)
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Yohanna H. Families with older children Indonesia, May 16, 2014
Got Upgrading Room-Nice Room-Nice Swimming Pool

Room - Swimming Pool - Resort World
8.7
Satisfied, reception upgraded our room to deluxe suite and that was magnificent. Love it!!!❤️❤️❤️ We enjoy the pool so much even rain came we had to stop. Love the location closed to 7eleven and many shops.
Jegan S. Families with older children Singapore, May 16, 2014
Very nice hotel with friendly staffs

Near to the beach, affordable and good
8
Everything was fine.
Lin J. Business travelers Singapore, May 16, 2014
Nice stay. Friendly staff.

Late check out. Clean room. Nice location
8.7
Very happy with the stay. Nice bed.
Melisa K. Groups Hong Kong, May 16, 2014
The hotel might need some remodifying.

Location in Sentosa
5.3
Fock M. Couples Singapore, May 15, 2014
Relaxing

Swimming pool, clean and spacious room
7.7
Very comfortable. Love the swimming pool but too bad it closes at 8pm every night which i think its quite early. Food were quite pricey.
Shi X. Families with young children Singapore, May 15, 2014
Yearly Stay cation

Pool, room and location
7
4th time staying in hard rock.. Was upgraded to pool view room. Room was as usual... Nice and cosy... Kids love the poll the most and play for hours. will be back again soon.
Hwey L. Groups Malaysia, May 15, 2014
Good To Stay.

Good Location, Room is Clean & Staff is Friendly.
9
Location is good near to universal studio.Room is clean and comfort to stay.Staff is friendly.
Khai Y. Families with young children Singapore, May 15, 2014
decent but not worth the price.

The best things are the swimming pool, proximity to shops & restaurants and attractions.
5.3
Not impressed by the service. Had to wait long for check,in. Room is next to service lift and very noisy at night. When we first entered the room, there was zero towels. Had to call front desk and we were sent 2 towels. When we requested for hand/face towels, we were told we have to call housekeeping instead. Baby cot also took a long time to come (had to call to remind them). When it came, baby cot was with metal railings. After probing, they provided a bumper set. We also found that the mini fridge cld not close properly and the items in the fridge are not cold. As my baby's milk had to be refrigerated, this was a problem for us. We then realised the door of the fridge was so crooked/slanted to 1 side it couldn't close properly. You have to push the door up before you can shut it properly. Shouldn't the housekeeping have checked and ensure that the mini fridge is working or at least closed properly before the room is handed over to the next guest? This is a relatively new hotel but some of the interior furnishings seem to be more worn down.
Rizki S. Solo travelers Indonesia, May 15, 2014
Excellent

Fun,comfort,friendly
9.3
All the best,nice view,family fun,nice place for the couple
Xin Y. Families with young children Singapore, May 14, 2014
Average

Free pull-out bed, near USS, swimming pool
6.3
Overpriced, no breakfast compared to RWS own promotion.

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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