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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

from 6341 reviews

Value for Money
7.3
Location
8.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6341)
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Jerry T. Solo travelers Indonesia, January 12, 2015
Hotel in sentosa with best kids pool beach

the pool is very good for kids, location is best
8
I like the location and the pool if you with young kids
Liang Z. Families with young children Singapore, January 12, 2015
Great Place for a short holiday with your family

Clean and huge room with facilities such as swimming pool just a door step away.
9.3
Great place and experience for me and my family. Will surely recommend it to my friends.
Tan G. Couples Singapore, January 12, 2015
Decent Staycation

Location, Concept, Pool
7.7
We stayed at room 620, had a pool view. Room is comfortable. Design of the bathroom is open concept. Loved the pool. A pretty good staycation overall. We went to SEA Aquarium, so its a short walk away from the hotel. So are other attractions. Just note that they limit the complementary park to 1 coupon for each night of stay.
Jake S. Couples Australia, January 12, 2015
Disappointing...

Location, location, location
5.3
We never bother to seek reviews when booking a 5 star hotel as we expect that a certain, minimum standard will be maintained. Unfortunately, that was not the case this time. The Room - The hotel was generally clean and tidy, although our bed sheets were stained. There isn't a proper door on the toilet so don't book this hotel for a first trip away together! There is no minibar...isn't this a pre-requisite for a 5 star rating?? Children can be heard yelling and running in nearby rooms until late into the night - not the hotel's fault but do bear this in mind if you're looking for a couple's weekend away. The Facilities - The pool closes at 8pm so don't plan on a quick dip to cool off after dinner. Dining options are limited to 1 pretty ordinary restaurant or a snack at the pool bar...when it is staffed. We paid $23 for a club sandwich that came on miniature bread with a sliver of chicken on only one half of the sandwich. Internet charges are $32 per day for EACH device!! The Service - Whilst most of the staff are friendly enough, the level of service at this hotel is certainly not up to par for a 5 star rating. The pool bar, in particular, goes unattended for long periods of time and the service, when available, is pitifully slow. No hotel or facilities information is given upon check in nor is it forthcoming, even when you ask. Overall this is a perfectly acceptable 3.5 to 4 star family hotel which has been over priced and over rated.
Hoh J. Couples Singapore, January 11, 2015
Good concierge, bad room service

Location, friendly conviege, good sentosa attractions deal with hotel package
9.3
Had my birthday there and invited some guests. Was surprised that when I requested for utensils and plates to serve birthday cake, I had to pay for it. Was pretty disgusted by that since it is a 5 star hotel.
Thunyanun A. Families with young children Thailand, January 11, 2015
Good location, but not feel like 5 star hotel

front desk staff, nice hotel, good location
6.7
i love the location and hotel itself. however, the toilet room does not have all basic liquid shower. however, i feel 5 star hotel should not have limitation when the customer asked for something extra. my father in law asked for more water in Chinese from the cleaning staff (they are cleaning other rooms), she was willing to give us and also called another staff in English that this room already got extra 4 bottle waters. i feel she looked down on us, she may think this family can not speak in English. do you think it's appropriate to call other staff on this thing in front of us!?! another case is that when asked for 2 more pillow/blanket, the staff replied on the phone that they can give us only 1! wth! i stayed in other 5 star hotels, and we never had this kind of problem! if you position yourself as a 5 star*, you should service as it is.
Yvonne L. Families with young children Singapore, January 11, 2015
weekend Gateaway Hotel

Near to food, attraction and convenient
7
the stay is satisfactory, the room ventilation is not up to a 5 star hotel stand. there is some smell from the carpet.
Candice G. Families with young children Singapore, January 11, 2015
Kid's playground

Sand pool
5.7
Eric C. Groups Singapore, January 11, 2015
Hotel room

Bathroom design and material used is below expectations. Floor tiles is slippery and gives guest a feeling that the bathroom is dirty.
6.7
It was average. Expected to be of higher standard.
Holly S. Families with young children Indonesia, January 11, 2015
its suit for family

comfortable room, bed n swimming pool
7.7
easy to reach univ studio, room quiet big enough for family

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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