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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
5711 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (5711)
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Ching Y. Families with young children Hong Kong, July 30, 2014
5 star room rates, 3 star services & environment

good location
3.7
Very unpleasant experience while I stayed at Hard Rock Sentosa 1. Room card not functioned well and I needed to go to and from the reception to fix it 2. Left the room with the clean-up button pressed on 09:00 but still found my room un-serviced at 17:00 3. Went to ask cleaning staff in the corridor to clean up my room in 30 minutes when I left room but I was told that it was not her duty 4. Requested to get clean bath towels to have quick shower before going out to the attraction before it closed; but I was asked to return the used towels first; they sounded that their guests wanted to steal their “valuable” bath towels 5. Asked for an additional blanket but I was given one with half of the whole blanket covering with grey marks 6. When I asked to speak to the duty manager at night after coming back from site seeing, no one showed up to answer my complaints even when I checked out This hotel occupies one of the best locations in Sentosa but I think they totally forget what basic services a hotel should have. They reminded me about 2/3-star hotel services
Beh P. Families with older children Malaysia, July 30, 2014
good condition

friendly staff, easy to reach to other place
8.3
Law J. Families with young children Malaysia, July 29, 2014
good

activities and clean
4
Shit H. Families with young children Malaysia, July 28, 2014
good location

good location, big pools, fast services
8
this is my 4th times stay the hotel,and I enjoy so much.Will recommend to friends and come again.
Agus S. Families with young children Indonesia, July 26, 2014
Thanks for Hard Rock Hotel

Nice Pool
8.3
Nice
Arthur C. Families with young children Hong Kong, July 25, 2014
excellent location, perfecr for family trip with k

location, food entertainment
9.3
good, but aircon is a bit cold & unable to adjust.....
Deborah K. Families with young children Australia, July 24, 2014
family holiday

pool, service, location
9
Only stayed two days wish we had more time
Hok M. Families with young children Hong Kong, July 24, 2014
Suitable for family with kids

Swimming pool facility, Friendly staff, Easy to access other place at Sentosa
7
It's our family's second time stayed in this Hotel. Nice environment! My kids love to spend time in the swimming pool.
Hok M. Families with young children Hong Kong, July 24, 2014
Nice hotel

Swimming pool, Hotel decoration, Friendly staff
7
Very suitable for family with kids
Wing S. Families with young children Hong Kong, July 24, 2014
relaxing

near to monorail station, good for family
7.7

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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