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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

from 6465 reviews

Value for Money
7.3
Location
8.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6465)
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Yip L. Solo travelers Singapore, January 18, 2015
Acceptable but not fantastic

Swimming pool, sound system in the room
7
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Lanlan W. Couples China, January 18, 2015
i like the music of swimmpo of this hotel and I wi

i like the music of swimmpo of this hotel and I wiLl back soon
9
i like the music of swimmpo of this hotel and I wiLl back soon
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Ng S. Families with young children Singapore, January 18, 2015
great memories

room, location , food
7.7
It was a great experience with my families. They had an enjoyable day and we also get to go underwater world and sea aquarium. Service were great and venue too. Everything's good!
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Alphonse R. Groups Singapore, January 18, 2015
One night stay

Room size, comfy bed
9.3
5 star hotel but extremely long walkway to get to room. Room very spacious and comfy.
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Deborah N. Groups Singapore, January 14, 2015
Great hotel but a bit pricey

Hotel condition, location, room comfort
9.7
great for staycations!
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Nurariyanti R. Couples Singapore, January 14, 2015
Staycation

Pool, atmosphere and room
9.3
It was great with friendly staff. Nice environment to stay in. Will definitely come again (:
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I K. Families with young children Indonesia, January 13, 2015
near universal studio and sea world

great location, big swimming pool for kids, friendly concierge staff
7.7
stayed at this hotel for 2nights. Very convinient, everything close to this hotel such as universal studio, sea world, casino, adventure waterpark. All are in walking distance. The only flaw was the lobby and corridor need to be brighter specially if you staying with kids.
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Zhi M. Families with young children Singapore, January 13, 2015
Retreat

Special, comfortable & tidy
8
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Jerry T. Solo travelers Indonesia, January 12, 2015
Hotel in sentosa with best kids pool beach

the pool is very good for kids, location is best
8
I like the location and the pool if you with young kids
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Jake S. Couples Australia, January 12, 2015
Disappointing...

Location, location, location
5.3
We never bother to seek reviews when booking a 5 star hotel as we expect that a certain, minimum standard will be maintained. Unfortunately, that was not the case this time. The Room - The hotel was generally clean and tidy, although our bed sheets were stained. There isn't a proper door on the toilet so don't book this hotel for a first trip away together! There is no minibar...isn't this a pre-requisite for a 5 star rating?? Children can be heard yelling and running in nearby rooms until late into the night - not the hotel's fault but do bear this in mind if you're looking for a couple's weekend away. The Facilities - The pool closes at 8pm so don't plan on a quick dip to cool off after dinner. Dining options are limited to 1 pretty ordinary restaurant or a snack at the pool bar...when it is staffed. We paid $23 for a club sandwich that came on miniature bread with a sliver of chicken on only one half of the sandwich. Internet charges are $32 per day for EACH device!! The Service - Whilst most of the staff are friendly enough, the level of service at this hotel is certainly not up to par for a 5 star rating. The pool bar, in particular, goes unattended for long periods of time and the service, when available, is pitifully slow. No hotel or facilities information is given upon check in nor is it forthcoming, even when you ask. Overall this is a perfectly acceptable 3.5 to 4 star family hotel which has been over priced and over rated.
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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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