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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
4937 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.1
All reviews (4937)
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Dipen J. Families with young children Australia, February 21, 2014
EXCELLENT LOCATION

LOCATION, EXTRA BED UNDER THE MAIN BED, LOCATION
7.7
THE LOCATION IS EXCELLENT RIGHT OUTSIDE MAJOR ACCTRACTIONS. ONLY NEGATIVE POINTS ARE NO INTERNET IN THE ROOM WHERE AS MOST OF THE HOTELS PROVIDE FREE INTERNET WE HAD TO PAY $ 30 A DAY AND THE SHOWER WAS VERY SLOW. THERE WAS HARDLY ANY WATER COMING OUT OF THE SHOWER. THE ROOM WAS GREAT THERE IS AN EXTRA BED UNDER THE MAIN BED PUT A SIDE SOFA YOU CAN EASILY FIT TWO YOUNG KINDS PLUS PARENTS. THE SWIMMING POOL IS AMAZING, LOCATION IS AMAZING. VIEW FROM THE ROOM WAS AMAZING. GREAT PLACE IF YOU WANT TO GO TO ALL ACTIVITES AT SANTOSA.
Razrin E. Families with young children Malaysia, February 21, 2014
Great vacation especially with small kids

Universal studio, Kids pool/beach pool
8.3
Really had a fun time. Took the 3d2n package. Was worth it.The kids really enjoy the pool area. Walking distance to universal studio is a plus and easy access to get food. Definitely will come back.
Stephen R. Families with young children United Kingdom, February 21, 2014
Great family retreat with the bases covered

Pool, location, packages
8
Comfortable stay. Staff v good and well done in sorting out my requests to a high standard. Good customer training. Check in and out v good and fast and accurate. Food buffet eve v good. Breakfast needs attention versus other hotels at this level. Fresh Croissants, better coffee selection a must really. Wifi charges liveable yet again would have been better if free or included in a package option. Parks great and Adventure Cove, Universal Studios and Aquarium all visited by my family. Again if fast passes could be worked into the package I think you will get a better hit rate for families as without them the water park and universal are basically un-visitable for ride enjoyment. I REALLY MEAN THIS FELLOW TRAVELLERS. 10 am opening to 11 am you are good and thereafter forget it and be prepared to queue for over 45 mins per attraction. Another point is that if your kids are below 120 cm water park has two rides yet is still fun in wave pool area. Universal more options. Bring sun block and fan to both although plenty of spaces to retire to in all. Hint/// Night safari is a must and do not be put off that it is 30-40 mins by taxi from Sentosa as the set-up is fantastic and kids love this. It really is world class and good value. Food and drink is there and taxi from zoo bountiful even when we left a 11pm!!
Magnus T. Families with older children Sweden, February 20, 2014
Overpriced room quality

The location is very good. Easy to reach the parks.
5
After 3 room changes due to not working air conditioner. Also broken balcony door I room 2. 3rd room a bit better but still temperature problems. They chage you 30 singdollars per device and day. So if you are a family with some phones and tablets the cost will be rather high.. The hotel are staring to get a bit old.. Things are broken and not fixed.
Maria A. Families with older children Australia, February 20, 2014
Ok but not great

Location pool and some staff
6.7
Was disappointed with this hotel was expecting more. Room not very clean musty smell in the corridors. Buffet breakfast too expensive. No free wifi.
Aw B. Families with young children Malaysia, February 20, 2014
Great! Pool was nice

Swimming pool, room and location
6
Seulki L. Couples South Korea, February 19, 2014
Best Pool

Pool. Location. Design
9
Price is reasonable. Swimming pool was exellent. We spent most time at the pool. Somehow it was better than water park. Hotel and room is well designed. Service is good. I want to visit Hard rock in another place as well.
Vladimir P. Couples Philippines, February 19, 2014
wonderful, relaxing and having huge room

huge room, very clean and near to attractions
10
Very relaxing, wonderful,clean and near to all attractions.
Agatha S. Families with older children Australia, February 18, 2014
Love love love love it!

Friendly staff, very clean and comfortable rooms, value for money
9.3
Loved every minute of our stay here. Very friendly staff, comfortable and clean modern rooms. Really nice swimming pools! Close to restaurants and theme parks. Will definitely come back here!
Cheong M. Families with older children Malaysia, February 18, 2014
Weird hotel dim lights everywhere

Nothing
6.3
This is the only hotel that does not provide free Wi-fi.

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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