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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very good

7.8

based on
6944 reviews

5262 reviews in English

Value for Money
7.2
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6944)
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Jasmine Y. Groups Singapore, May 10, 2015
Staycation

Pool, service and spacious room
7.7
Great service from the staff at hard rock hotel. Love the room, very spacious. Appreciate the extra pillows and blanket provided. Thumbs up for the cleanliness. Try to request for higher floors for better views but might only be able to check in after 3pm.
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Flores R. Families with young children Singapore, May 10, 2015
value for money

pool, rock n Roll theme and view
8.3
though my daughter had fever but my son enjoyed the pool. The view is nice looking at cable car and cruise ship and boats. Very relaxing.
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Yee M. Families with young children Hong Kong, May 9, 2015
good location n pool,poor attitude staff n service

location,concierge,pool design
4.7
poor attitude of checkin staff,overconfident to give guest answer before listening the question.e.g.she said they dont provide any free wifi service which we dont needed n never mention about this,as we already bought the data card,seems we are going to beg for it n actually i just ask the location of 7eleven for buying some snacks. Room is not prepared even we checkin in midnight...the toothbrush were opened n used...no slippers provided... lots of small mosquitoes in room....seems no one go in n clean for long long time,we pay extra money for one more bed for my daddy...but they said towel n amenities only can provide for standard two ppl.... hv limiation to get the towel no matter in the guest room as well as swimming pool....there is no flexibility n allowance for kids n elderly,this is ridiculous to a hotel named as 5 stars.. I've been to penang,macau hardrock,It never happened in my previous accommodation experience. the only staff impressed us in the hotel is in the concierge,even though they were busy,heavy workload...always carry smiling face n willing to help. we really hv a poor experience in hardrock which operates in Singapore n feel disappointed. if ure looking for a gd location hotel...hv many choice nearby....n still can use the pool in hardrock. But remember"bring your OWN TOWEL"as u are swimming in a public beach.
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Sanghynn L. Business travelers South Korea, May 9, 2015
location design comport

location design comport
10
location design comport
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Wai L. Business travelers Malaysia, May 8, 2015
Very good

Design, service and cleanliness
8
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Yaqoob Y. Families with young children Bahrain, May 8, 2015
Perfect location with helpful stuff

Near to all attractions, clean and friendly
9
I loved it, by kids enjoyed it, close to all attractions, very helpful stuff and friendly.
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Lee T. Families with young children Singapore, May 8, 2015
BEST

clean, nice, big
7
everything was awesome. but too far if walk to universal studio.
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Leslie P. Families with young children Philippines, May 7, 2015
chargeable internet

nice hotel but no free wifi
6
Nice hotel but chargeable internet for 5 dollar per hour per device.I don't want to come back in this hotel again.
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Kee L. Couples Malaysia, May 7, 2015
Large, clean and comfortable

Near to entertainment place like universal studio,shopping outlet,and restaurant
8
Everything ok but Wifi need pay!
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Kee L. Couples Malaysia, May 7, 2015
Clean,comfortable and nice swimming pool

Clean,comfortable and nice swimming pool
8.3
Excellence
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