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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
5054 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.1
All reviews (5054)
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Shu M. Families with older children Malaysia, January 12, 2014
Good location for sentosa, but no free wifi

Near universal studios, pull out bed in room, big twin beds
7.7
Concierge was very helpful in getting taxis for us. Bathroom design gives little privacy. No free wifi although it's just a small fee, the hotel should absorb it.
Maria C. Couples Philippines, January 12, 2014
Service sucks

The pool, design of hotel, bed
5.7
The check in time was 3pm but room was not yet available have to wait for 1 hour and whats worse they dint inform me that the room is already available at 4pm. Upon arrival at room found empty bottles of shampoo and bath gel... Not refilled??? Is hard rock a 3 star hotel?
Rana S. Families with young children India, January 11, 2014
Good Stay

Big, Resort, Close to main attraction
7.7
It was really good. Staff were very friendly. A good shopping mall is very near to hotel with free transfer.
Yoon K. Couples Malaysia, January 11, 2014
Relax,Enjoy and comfortable

Large and Comfortable for the Room ,Clean and Good location nearly sentosa world .
9
Srihartini D. Families with young children Indonesia, January 10, 2014
good view

location, park, attraction
7.3
everything is nice and perfect, except for the things that the hotel promised, such like voucher dine in, which it said in the package there is $50 dine in voucher, they denied there was $50 voucher in the package, i spoke to the front desk, and then i told agoda about this problem, and agoda cs had already helped me with this situation and talked to the person in charge of the hotel, after 3 or 4 time i back to the front desk, the answer still the same, and finally they changed the answer into something i could not accept, they told me, to eat in the restaurant, paid with my credit card, and they will refund the $50 back to my credit card. such a stupid voucher if it was what they called voucher. and if it was right, why didn't they tell me from the first time i checked in. why did they make it hard. finally i did not take the voucher. just cant believe any packages they offer anymore.
Tay H. Couples Singapore, January 10, 2014
Relax , enjoyable and pleasant stay.

Near to theme park, restaurant, shopping mall and swimming pool outside the hotel
8.3
The staff were friendly and helpful. Service is excellent. The design and decoration of the hotel is beautiful and nice.
Jiunn C. Families with young children Singapore, January 10, 2014
Affordable, nice and friendly staff.

Room service, swimming pool and service staff.
8
As usual, great, fun time is short. Room for improvement will probably be the check-in timing at 3pm and the check out time at 12 noon.
Tan A. Couples Malaysia, January 10, 2014
clean ans big room

fast check in chechk out, room is big and clean, toilet is nice
6.7
Daniel S. Families with young children Indonesia, January 9, 2014
Great location near universal studio

Location ,staff, clean
7
Stay was great with good location to various parks , suitable for family with children , easy access to food court and western dinning
Cassim N. Families with young children South Africa, January 8, 2014
Singapore - the glamorous city!

Location, integrated resort, exclusivity
7
We really enjoyed our stay in Sentosa. The hotel was good, although there were some renovations going on our floor. The multi-attraction package seems to be good value for money, but they only give you two entry vouchers to the S.E.A, Universal Studios and the Waterpark. We had to purchase entry tickets for our two kids, which works out relatively expensive.

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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