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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

from 6341 reviews

Value for Money
7.3
Location
8.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6341)
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Man Y. Couples United Kingdom, November 15, 2014
Best 3D2N Package with 3 Theme Parks Ticket

Location is very close the Universal Studio, a large mall with lots of restaurant and a Casino nearby
6
Hotel room is starting to get a bit run down, but it has clean beddings. Room is short of 2 towels being a five rated hotel. Bed is comfortable. I find the room does not have enough lights. Bathroom shower has a bad design as water can leak out between gaps of the door. But enjoy the rain forest style shower head, very relaxing A free transport ticket has been given for travelling in and out of Sentosa by Monorail and Bus services. There is a band play live music at the lobby every night.
Mei Y. Families with young children Singapore, November 14, 2014
Deluxe suite

spacious room with bath tub
7.7
Pleasant and good
Sam A. Couples Singapore, November 14, 2014
Value for money cos of Agoda offer

Cleaniness, Agoda price offer and nice environment
9.3
Overall not bad in terms of cleaniness, well equipped with amenities but service level is lacking. Infd way beforehand celebrating wife birthday but was onli infd of no king bed and left twin bed. Only option is to pay extra $50 per night to upgrade to pool view when at counter doing checkin. Staff did not even offer congrats to my wife nor attempt to offer any goodwill gestures instead a straight unsmiling face throughout checkin. Complimentary carpark also capped at 2 which I have to plan my itenary carefully in order not to exceed which shld be the last thing on my mind where I shld be having a good time with my wife and relaxed. If not for Agoda offer of $200 per night, i doubt i will ever go back again.
Leow P. Couples Singapore, November 14, 2014
Pleasant and enjoyable stay

Cleanliness, services and nice ambience
8
It was a pleasant and enjoyable stay. Will recommend to friends for the good services and cleanliness.
Nanik W. Families with young children Indonesia, November 14, 2014
Good location n nice swimming pool

Location swimming pool n unlimited mineral water
8.3
Happy holiday
Estherina P. Families with older children Indonesia, November 14, 2014
Nice hotel

comfy, nice swimming pool, best services
9.3
For 5 star hotel, wifi should be free for guest hotel.. Because, guset hotel can promote your hotel facilites, view, etc by their social media, but hotel didn't provide for it. When I was stay in Hard Rock Hotel, I've got unlimited sentosa express card, then I'm very happy for it. The swimming pool was amazing, has a comfy bedroom, and great services. Thank you Hard Rock Hotel!
Sindy L. Families with older children China, November 14, 2014
Good Hotel

good service, good rate and good location
8
Will try to stay the same hotel next trip
Julia R. Couples Philippines, November 13, 2014
The location was good.

Location, outdoor pool and the crowd.
6.7
Nothing special for a 5 star hotel. Check in was fast same as check out, but the employees are not that friendly, they don't smile and greet their guests. Will still consider to stay here again because of the location.
Valerie G. Groups Singapore, November 13, 2014
Pretty good !

The view the bed and the pool
7.7
Good
Yip J. Couples Singapore, November 13, 2014
Bad Staff Service

Great swimming pool. Good Location. Complimentary birthday cake for birthday ppl.
6
Stay was great and comfortable beds. However, windows are not clean up. Dirty. Staff and service was bad. Requested to bring up a birthday cake from the front desk, person who brought the cake up was not friendly, nor smiling, instead, giving a very piss and dissatified face. But room was not that bad, air conditioning was good, clean, (except the window). Rate 2 out of 5 because service was really bad.

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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