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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269

Recent customer reviews

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Very good

7.8

based on
6944 reviews

5264 reviews in English

Value for Money
7.2
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6944)
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Wee R. Couples Singapore, March 30, 2015
Hard Rock theme Hotel

Accessible to Universal Studio and accessible to RWS
7.3
It is comfortable and quiet.
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Ming K. Families with young children Singapore, March 30, 2015
OKAY for a short getaway

hotel theme, swimming pool, nil.
5.3
STAFFS' PERFORMANCE IN RESORTS WORLD HAVE GONE DOWN DRASTICALLY AND ALL DUE TO THE FOREIGN EMPLOYEES WHO SHOW 'POOR' ATTITUDES TOWARDS GUESTS. TAKE GREAT NOTE AND BUCK UP ON YOUR CUSTOMER RELATIONS' SERVICES BEFORE IT BECOMES ANOTHER GENTING HIGHLANDS.
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Vanessa C. Families with young children Philippines, March 30, 2015
Great hotel!

location, location, location
9
We had a great time at Sentosa. The hotel was great. Very nice room, comfortable bed and just inside Sentosa. Our itinerary was primarily in Sentosa Island only so staying in Hard Rock was very important especially since we are travelling with kids. Shortened the travel time and is really very convenient. Will stay here again!
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Joel S. Families with young children Netherlands, March 29, 2015
What you pay is not what you get.

Location
3.3
For the price this hotel charges it should atleast offer free wifi and breakfast. The rooms itself look much nicer in picture than in reality. check-in time is after 3 when usually its after 2... late check in is not allowed. They charge you for the kidsclub.... Its all just too commercial and it doesnt give you value for you money!!! Worst thing that happend when I asked for where i can find someone to serve me food at the pool their answer was there is a lightning alert. My response was so during a lightening alert you evacuate your own people but not your guest!!?? Absolutely not recommended!!
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Vanessa C. Families with young children Philippines, March 28, 2015
Love the pool!

great location, comfortable rooms, big and awesome pool!
8.7
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Jefferson D. Families with young children Philippines, March 28, 2015
Hard Rock Sentosa

Proximity to attractions
8
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Tejinder G. Families with young children Australia, March 27, 2015
good

good
8
good
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Paul T. Families with young children Singapore, March 27, 2015
Average hotel But good swimming pool

Swimming pool
5.3
The swimming pool is good, staff service is average. Housekeeping is slow, towel got smell.
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Mangatas P. Couples Indonesia, March 26, 2015
for a big hotel you should review your hospitality

pool
4.7
The TV not working properly. When i call house keeping they were not coming. Very poor service.
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Maria L. Families with young children Philippines, March 26, 2015
PASTORES FAMILY SENTOSA TOUR

ALL STAFFS WERE FRIENDLY. ROOM AMENITIES ARE COMPLETE AND ROOM CLEANLINESS MAINTAINED.
9.3
OVERALL IT WAS A WONDERFUL EXPERIENCE. OUR KIDS ENJOYED THE PLACE.
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