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Very good 7.8
Based on 7359 reviews

Recent customer comments

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Very good



based on 7359 reviews
  • Cleanliness 8.0
  • Facilities 7.8
  • Location 8.5
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for money 7.2
  • Food/Dining 7.1

Kusumah K.
Indonesia
October 09, 2015
Nice hotel
Pool, resort, space
Nice stay, large room with great swimming pool. Will stay here again

ng P.
Singapore
October 08, 2015
Clean room n nice pool
Clean room n nice pool n nice environment
Great stay with clean n confortAble room

Jesse W.
Australia
October 08, 2015
Lots to do and see
Location, pool area, bathrooms
We had a nice stay at the hotel

Zulkhairi O.
Singapore
October 07, 2015
Awesome place and Helpful staff..!
The room is very spacious, clean and beautiful.. Staff is very friendly and helpful..
It is awesome..!

Manoj B.
Philippines
October 07, 2015
LOCATION Love love the location
location pool nice bed

Lye L.
Singapore
October 07, 2015
spoiler for my 1st time staycation with my baby
The room service n housekeeping were very considerate and helpful. when we order for room service at around midnight, my 19 mth old son already slept n the staff who deliver the food even off his talk
I have prepaid and state very clearly in my request for a kings size bed as i am with my baby and husband. This is the first time i am bringing my 19 mth old son for staycation and we are all looking forward. However to my horror while checking in after 3pm as stated in the voucher, the front counter staff simply tell me that there is only twin bed left as all king size bed has been fully occupied since last night. She keep on using the condition stated in the voucher to say it is subject to availability without bothering to help me n say unless i top up to a suite. I was so angry as i have pre paid for everything n maybe if i am a tourist will have different treatment. It really spoil my mood n i have to ask my hubby to carry our son to the counter n tell him we only have twin beds left. He ask that "staff" to help n like magic they actually have kings size bed available. Does that mean locals will have different treatment and pre paid guest can be short changed? Is that how they should provide that level of service without even trying to help where it is actually possible? Do you consider that a 5-star hotel? I doubt i will go back to stay there again. By the way we have been sleeping together with a caterpillar in an enclosed room without balcony for the entire night n after reporting to the hotel, they just say sorry n get the pest control to settle n check the room. Luckily nothing happen in the night. What if my little boy put "that caterpillar" in his mouth as he is only a 19 month old baby. Whats going to happen then?

JACKY L.
United States
October 06, 2015
Jacky ly
Clean
Ok

Limmuan B.
Singapore
October 06, 2015
Great for staycation
pool, room and sentosa
The security or concierge when we were checking in was haughty. We are poor ppl and wanted to save some money by eating our packet chicken rice and was told off to stop eating. Perhaps we shouldn't have ate at the lobby area I agreed but children are hungry lehhhh..

Yeo D.
Singapore
October 06, 2015
Nothing great except the swimming pool
Swimming pool
Not very pleasant, A lady with some attitude checked us in, the room are at the extreme end and door knob in the washroom are faulty, balcony very dirty, swimming pool closes too early at 8pm. request for bathrobes and waited for a good 35 minutes. very slow room service, rooms design nothing special and I value this hotel as 4 star. Will never stay in hard rock sentosa again. despite all these unpleasant experience, I would still like to thanks the hotel for sending us a complimentary wine.

Koon L.
Singapore
October 05, 2015
Nice swimming pool
Nice swimming pool, room cleanliness and good amenities
Pleasant staycation with no major issue.


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