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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

from 6400 reviews

Value for Money
7.3
Location
8.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6400)
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Hasnah A. Groups Singapore, November 2, 2014
Factors to consider

The bed was big. The room looked presentable. The sound system was awesome.
5.3
We had an unpleasant experience. Firstly, arrival for 3 pm check in, we had to wait for 45 minutes with only 2 people at the reception. Upon check-in, guest service officer stated that our king sized bedroom was not ready and had to wait for another 45 minutes. A complimentary birthday cake was requested in advance and was reminded to send up to the room with immediate effect. However, the cake did not arrive after an hour. A call was made to enquire about the cake. However, we were told that special requests were only delivered after 5pm. The cake only arrived after 6pm.
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Serene K. Couples Singapore, November 2, 2014
Realxing & Comfortable Staycation

Service, room & surrounding
9.7
Very Good. I was given an upgrade to suite.. The room is big & comfortable. When I stay at hard rock hotel make you feel very relax.
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Junid K. Families with older children Singapore, November 2, 2014
Fantastic pool. Excellent staff!

Attentive staff service. Superb hotel theme and deco.
9.7
Fun, relaxing and felt like a Rock Star!
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Adeline T. Groups Singapore, November 2, 2014
Great stay

Great pool, good location near USS, very very comfortable room and bed
9
Very good stay. Enjoyed the pool and the room. Only disappointing part was that the walls are a bit thin, we can hear children shouting, screaming from next door.
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Lim H. Business travelers Malaysia, November 2, 2014
So far so good

So far so good
6
So far so good
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Wanda M. Families with older children Philippines, November 2, 2014
great location

location, bedings and pillows, concierge staff very attentive and courteus
7.7
It was okay but i suggest that they add more personnel at the reception. house keeping should clean the room balcony also as i found cigarette butts on the floor
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Teo E. Families with young children Singapore, November 2, 2014
Great pool and spacious room

The pool, the spacious room, comfy bed
6.3
Great stay, though it was on a pricey side. Loved the pool.
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Lucille M. Families with older children Philippines, October 30, 2014
Fun experience

big bath, fluffy towels, and best burger!
9.7
I enjoyed my staff here because the staff were also so accommodating-- from patiently explaining how to get to places, to looking for cabs/taxis to recommending good restaurants in the area. I also like the location because it is situated near Universal Studios and very good restaurants like the Ding Tai Fung ( a 2010-Michelin awardee)
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Hasan S. Families with young children Indonesia, October 29, 2014
excellent for staying with young kids

swimming pool for kids and sand play was excellent
9.3
It was excellent. The swimming pool with the sand play was great for the kids, not to mention water world and universal studio is just right next door.
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William C. Families with young children Philippines, October 29, 2014
Hard Rock Hotel Singapore

Location, value for money, cleanliness
9
It was very good.
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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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