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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269

Recent customer reviews

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Very good

7.8

based on
6943 reviews

5260 reviews in English

Value for Money
7.2
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6943)
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Wun L. Couples Singapore, February 22, 2015
Hotel At Sentosa

Good Location, Room Standard, Cleanliness
7
The most ideal thing about this hotel is its location, being right at the doorstep of the Resort World with easy access to all the attractions. Other than that, I feel the hotel is seriously over-rated and definitely not value for money. Maybe it's the Chinese New Year season, that's why the price is sky-high. But there's a lot of basic things that we expect of a 5 star hotel that the hotel is not able to offer. The best example is complementary wifi. I can't believe a "5 star hotel" couldn't even offer complementary wifi...Not to mention the lobby was very crowded and noisy and the front desk officers could complement their service with more smile, instead of showing a frustruated expression towards hotel guests. The front desk officers seriously need more training...The room is also really very basic with nothing much to hype about...
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Parinita K. Families with young children Singapore, February 22, 2015
best pool

food pool rooms
10
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Hafiza H. Families with young children Singapore, February 21, 2015
Fantastic Vacation!!!

Room. Pool. Service
10
My son and I had tge best staycation of our life!!
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Andrew W. Families with young children Indonesia, February 21, 2015
enormous swimming pool

rock bar, pool, room
6.7
room was typically similar with festive and michael hotel. only swimming pool was amazing, it was enormous.
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Mohd Y. Families with young children Singapore, February 21, 2015
Stay cation

Design of the room & toilet was well deco & clean, swimming was big & unique, my room was facing the swimming pool.
8
We simply loved it.
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Sheikh F. Families with young children Malaysia, February 21, 2015
The Staycation View

1) the pool layout 2) the bed comfortness 3) the concierge guys are very friendly and helpful.
5.3
1) poolview without balcony was a dissapointment 2) was given a non smoking level but ignorant neighbout keep smoking 3) i love hard rock theme style since 1st stay in penang and thier customer service was superb but here in sentosa the receipt not lively maybe because work during CNY but the main thing is there is no halal-food which really unfair. Whatever it is this is my view and thanks Hard Rock for the pleasant stay thought it is 1 night stay but will be the last. Hope HRHS can do inprovement.
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Kim L. Families with young children Singapore, February 20, 2015
Good and nice hotel. Will stay again

Convenient, nice and good service
9.3
Pleasant
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Pakwanteh Z. Families with young children Malaysia, February 20, 2015
Family friendly hotel

pool, location and confort
8.7
Pleasant stay...the kids love the pool..hotel staffs were very helpful
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Nor A. Couples Singapore, February 19, 2015
great deal

location,pools and places of attractions
9.3
Comfortable
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Lily T. Families with young children Singapore, February 16, 2015
Used Towels in fridge when arriving hotel room....

Nice Pool, comfortable Bed, good location.
6.3
Was shocked to see used towels in the fridge and requested housekeeping to clear it. No privacy for bathroom when having interconnecting rooms with other friends.
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