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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
4916 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.1
All reviews (4916)
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Dato A. Business travelers Malaysia, September 17, 2013
incredibly efficient hotel, very welcoming staff

location, staff, room
8.7
very comfortable - staff were very willing to upgrade me to a suite
Dominic W. Groups Malaysia, September 16, 2013
well done

centrally location, comfortable room..
7
Lee S. Families with young children Malaysia, September 16, 2013
Nice & pleasant short stay

Good Location, Near casinos. Big Pool
7
Overall we had a nice short stay at Hard Rock although we had to queee quite long to check in for our room since there was only one staff attending to check service that time. We reach the hotel around 1pm but our room is not ready till 3pm and we had to re-queee again just to collect key once the rooms ready. There is a stench when we walked out of the lift at level 3. Since we been to Bali's Hard Rock before,room decoration is not as nice and as spacious as we expected but it has a nice pool view and the room sevice is fast. Staff is helpful too.
Virat P. Families with young children Thailand, September 16, 2013
Overall, a pleasant experience.

Nice room, pool for all ages, and friendly staff.
8
We were satisfied with room and all the facilities. The one service that we find outrages was the wifi internet service. The rate is understandably expensive but the thing that is totally unsatisfactory was the hotel charged us for every individual ipad and telephone that accesses the internet. We find this practice to be unfair and unacceptable.
Chia K. Families with older children Singapore, September 16, 2013
relaxed and refreshing

cleanliness, location and the ambience
7.3
Keng P. Families with young children Malaysia, September 16, 2013
Check in Hotel took almost 2 hour

Room, Location
7
The service suck!! Check in took almost 2 hour, This is the worst service I ever have in my life!!!
Shirley W. Families with young children September 16, 2013
Very relax

The pool is awesome, kids love it
5
Check In was very slow, I have to stand in a Q for almost an hour, overall the hotel is good.
Frankie C. Families with young children Malaysia, September 16, 2013
not nicely hotel

no command
4.3
Hotel check in have wait very long time ,about 3 hour until 4pm you also still cannot check in the hotel,you have to register first and wait 3 hour to check in.bad mood after waiting.
Jeremy K. Families with older children Malaysia, September 16, 2013
Had a great time

Clean,comfortable,
8.7
Muhammed H. Couples Turkey, September 16, 2013
good

very bad recepsion, very bad que, noise
4.7

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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