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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
5721 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (5721)
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Francis L. Families with young children Australia, January 28, 2015
Great pool area

pool
6.7
Great pool area but lacks many aspect of a 5 star hotel.
Gerald D. Couples Australia, January 27, 2015
Great Location

Room standard, the views,and location
9.7
Excellent rooms,beautiful views and the location was close to many of Sentosa's attractions.
William B. Solo travelers Australia, January 27, 2015
Great Hotel in Sentosa

Pool, Balcony, Bar
6.7
Our stay was great and the pool and bar was great. Only thing is I probably wouldnt stay on Sentosa again as its just a bit annoying to get to from the City....
Indra G. Solo travelers Indonesia, January 26, 2015
Nice place to stay

Cleanliness,Staff Performance,Comfortable Room
10
No doubt,world class hotel!
Patrick O. Couples Malaysia, January 26, 2015
What a disappointing Experience

The Concierge service was very good.
6
1) Room was not as per picture - no settee? 2) At 3.00 pm, room was unavailable - had to settle for twin bed? 3) Stayed 5 days & 4 nights., Was allowed only 4 car-park exit tickets. This means literally, go outside once a day. Otherwise you pay for the car-park at S$28/ day. Advertise as complimentary parking?? 4) Everywhere, the lighting was dark - in the room, especially in the lift (you can't even see the floor indicators to press for? 5) At 7 pm, we were literally "chased off the Pool "by Rock concert's (next door)Bouncers"?? Pool was announced on signage as open till 8.00 pm? Felt threatened. Even the Hotel staff told us to leave the pool?? This is preposterous??? The Rock Concert was so loud, and we have to withstand this, & we were "chased off the Pool side?? We stood fast & did not comply, & finally, they (Hotel staff & Rock Concert Security)left us - to sit by the pool & swim & "try to bear the terrific noise" 6) Basically, the Management and its policies are very poor. They do not seem to care about the Guests, except "sell the rooms - under the Hard Rock name"& make money??
Noor H. Families with young children Malaysia, January 25, 2015
is the best

in sentosa
8.7
Good
Muhammad Z. Groups Singapore, January 25, 2015
Read if you want to.

1. The concierge (Andy) 2. The location. 3. The shops around the hotel (Starbucks, McDonald's, etc)
7
Just so. The TV remote does not work that well. Even if I were to watch a local channel, experience some lag in the broadcast. Toilet does not have a lock. Flushing system does not work properly. The shower and tap has either a (I rather live in Antartica) cold water or (Depths of hell) hot water. If you plan to drink and get drunk, don't bother booking cause the corridor is dimly lit. Cannot see your room number that well. That's the bad part. The good part, the concierge is an excellent staff. Outgoing and understanding. Makes you laugh as well. The view is a plus point. You can get excellent food around the hotel. If you are on a budget, McDonald's is super near. Staying at (Deluxe room, Pool side view)
Laila A. Groups Singapore, January 25, 2015
Great Staycation

Room, Pool , Shower
10
Muhammad A. Families with young children Singapore, January 25, 2015
I have quite a bad occasion during my stay there.

the rooms and the swimming pool
5.7
To summarize, I had a bad occasion there. We gotten our rooms late. There were some communication between the customer and staff about the complimentary coupon. Given a complimentary breakfast for 4 people. I had paid for another person for breakfast when we get to know the food is not halal. The staff should know that I am muslim and should have told us that it is not halal. Afterall, im just upset with what had happened.
Guangyu X. Couples China, January 25, 2015
Good location

Attraction visiting
10

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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