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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
5696 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (5696)
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Jason M. Families with young children Canada, January 20, 2015
locationand pool. everything else mediocre.

Pool, location, and thats all.
7
Was ok. Great for kids with the pool and location to Sentosa attractions.
Johnny W. Families with young children Australia, January 20, 2015
Flies infested bathroom

Pool and location
4
The room was dark and gloomy. All the furnitures were old and wore out. The bathrooms were poorly designed. It felt like you were using a public toilet cubical. There were no privacy once u come out of the shower cubical or your towels will get soaked as the shower drainage is poor. A puddle of water will always be on the shower floor. Maybe that's why there are a lot of fruit flies Hovering over the shower and the vanity area. When you look up as you wash your hair you will see hundreds of little tiny insects on the celling. Yuck! It does not feel like a five stars hotel at all. It felt like a country roadside inn. The housekeeping comes late to tiny up the rooms around 4pm to 5pm. Really inconvenient if you have a small child or just want to relax after a long day of sightseeing. The bath towel hook is just for show. I hanged a towel on the hook to save the environment but only to find the hook dropped off. The housekeeping just slot it back in the next day like lego.
David H. Families with older children Australia, January 20, 2015
Great location for families

Location, Pool, Clean
7.7
Good except for some minor negatives
Jiayi H. Solo travelers Singapore, January 19, 2015
Awesome staycation

The pool, the interior, the bed.
8.7
Mohd A. Families with young children Singapore, January 19, 2015
service not friendly and helpful

swimming pool, room and nice interior hotel design
8
Good but the service need to buckle up. Made a special request for small birthday celebration but the cake arrived late at night. I need to make 2 phone calls there someone bring up the complimentary cake.
Boey S. Families with young children Malaysia, January 19, 2015
Ease Of Access for Disable and Strollers/Babbies

Good environment, Strategic and Easy to find
6.7
Stay was good but the access to hotel for strollers not so convenient.
Cheng M. Families with young children Singapore, January 19, 2015
Can be better on service

Nice pool
7
Ask for early check-in but when I went to the counter at 12pm they say there's no room available. So we Went back at 3.30pm and only 1 of the room is available. We book for 2 rooms. The kids were hungry so we wanted to order room service but have to wait for an hour. Need a lot of improvement to maintain their 5 star standard
Aik N. Families with young children Singapore, January 19, 2015
Satisfied

Pool, location and friendly staff
8
Nice pool kids love it. Nice friendly staff.
Timmy C. Couples Canada, January 18, 2015
Good location near dining and attractions

Near USS
6.3
We stayed here because we were visiting USS. The location was good because it was near dining places and USS. However, the room was not very clean. There were hair in the shower area.
Leonardo C. Families with young children Philippines, January 18, 2015
Hard Rockin'

1. Spacious Room (Pool View) for a family of 3
10

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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