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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
6249 reviews

Value for Money
7.3
Location
8.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6249)
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Danial B. Families with young children Singapore, May 27, 2015
lousy staff

clean, nice, neat
6.7
it was okay, just that the staff is lousy
Maria I. Families with young children Spain, May 26, 2015
No free wifi and if u pay for wifi per device

Resorts World Sentosa - Hard Rock Hotel
2
I got this hotel thinking its near universal studios and adventure cove but its not. You need to walk long and very hot. No golf cart or shuttle to bring you there.
On C. Families with young children Australia, May 26, 2015
Poor service

concierge is the nicest staff, pool is big and great for kids, good location to sentosa attractions
6.7
front desk is okay, operator on the phone never picked up the phone and the room is empty with basic furniture and things- it hasn't even got a chair or soap and wash, unless u asked for them
Nurainiza S. Couples Singapore, May 25, 2015
A cool stay

1)The clean & nice room decorations. Comfy & relaxing. 2) The awesome some systems in the rooms. Makes it an enjoyable stay to watch movies or tv shows. 3) Friendly staff.
9.3
Awesome!! Simply love the comfy rooms and the cute hard rock theme everywhere ard the hotel. A good hotel to choose at Resort world.
Nazriah L. Families with young children Singapore, May 25, 2015
Not impressed with Hard rock hotel

Pool, location
5
Stanley N. Solo travelers Singapore, May 25, 2015
Nil

Room service, reception
5.7
Good,only the lagging of the TV is bugging
Maria I. Families with young children Spain, May 24, 2015
Resorts World Sentosa - Hard Rock Hotel
2
Went to the hotel check in at 4pm and room is still not available!!! Can you imagine that? They are fully booked as if i care! Worst ever hotel...no wifi, very far from universal studios...you need to walk very far to reach universal studios, dirty bathroom...toilet doesnt flush too, poor service...doesnt want to give adaptor. Will never never recommend!!!
Lui S. Families with young children China, May 24, 2015
bad service for a city

Resorts World Sentosa - Hard Rock Hotel
5
The service is bad, no free wifi! When asking for a wine glass, the cs said it needed to charges sgd$5, unbelievable! Asking a fruit knife, the cs said they don't have it!!!
Aimee M. Couples Philippines, May 23, 2015
Great Place to stay

location, nice bed, cleanliness
8.7
Susanne T. Couples Singapore, May 22, 2015
Disappointed

Clean
6.3
Booked the room with the balcony but got the room with no window. Went back down staff said there was no balcony room ready for me as the rooms weren't 'cleaned' yet and told me I had to wait 3 hours when I already checked in at 4pm instead of 3pm. Still told me 'can't I just wait while she's attending to another customer' and after she finished she went behind, gave me the room and when I went up I didn't see any housekeeper nearby and it seemed like it was ready all along. Furthermore, requested for extra complimentary parking and the next day when checking out and went to collect, concierge was very rude and said they don't do this even after we called and made sure and there was a side note and the concierge still could read it out saying 'give extra coupon out of goodwill' like did he not understand what he just read? After giving it, still could say no more next time.

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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