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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
1783 reviews

Value for Money
7.2
Location
8.3
Staff Performance
8.0
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.0
Food/Dining
7.2
Couples (1783)
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Nurainiza S. Couples Singapore, May 25, 2015
A cool stay

1)The clean & nice room decorations. Comfy & relaxing. 2) The awesome some systems in the rooms. Makes it an enjoyable stay to watch movies or tv shows. 3) Friendly staff.
9.3
Awesome!! Simply love the comfy rooms and the cute hard rock theme everywhere ard the hotel. A good hotel to choose at Resort world.
Aimee M. Couples Philippines, May 23, 2015
Great Place to stay

location, nice bed, cleanliness
8.7
Susanne T. Couples Singapore, May 22, 2015
Disappointed

Clean
6.3
Booked the room with the balcony but got the room with no window. Went back down staff said there was no balcony room ready for me as the rooms weren't 'cleaned' yet and told me I had to wait 3 hours when I already checked in at 4pm instead of 3pm. Still told me 'can't I just wait while she's attending to another customer' and after she finished she went behind, gave me the room and when I went up I didn't see any housekeeper nearby and it seemed like it was ready all along. Furthermore, requested for extra complimentary parking and the next day when checking out and went to collect, concierge was very rude and said they don't do this even after we called and made sure and there was a side note and the concierge still could read it out saying 'give extra coupon out of goodwill' like did he not understand what he just read? After giving it, still could say no more next time.
Andrew P. Couples Australia, May 21, 2015
not worth it

location
5.7
The service was terrible and really didnt enjoy
Mohd F. Couples Saudi Arabia, May 20, 2015
very good

location, offers by the hotel,
8.7
very good and enjoyable
Adam K. Couples Singapore, May 18, 2015
Pleasant experience

1. Room 2. Nearby attractions 3. Check out flexibility
7.3
Made a booking through Agoda to stay at the Hard Rock on Sunday, 17/05/2015. Was there for the Alt-J concert so the room was convenient. Room was comfortable and practical - ironing board, spacious wadrobe, fridge. I liked that there was a rain shower too. Live sports was available on TV and we could watch the United vs Arsenal game. Was disappointed with the room service. Called to request for glasses to drink some wine however was told to have to wait an hour as they were overwhelmed with orders. Made plans to visit USS the following day, and was allowed to keep our bags at the lobby even after we've checked out. Friendly staff that were helpful and kind.
Faith R. Couples Philippines, May 13, 2015
Not comfortable

Location location and location
5.3
The location is the best for this hotel if you are opt for the universal studio. I felt that the room is a bit noisy. The pool is great.
Jinyi F. Couples Singapore, May 10, 2015
Nice cosy suite

The room was spacious, with entertainment in the living room, bedroom and bathroom. The staff are very nice to accommodate our request. A pleasant surprise to receive a free fruit platter.
9.3
A great experience and would love to go back for another staycation. :)
Kee L. Couples Malaysia, May 7, 2015
Large, clean and comfortable

Near to entertainment place like universal studio,shopping outlet,and restaurant
8
Everything ok but Wifi need pay!
Kee L. Couples Malaysia, May 7, 2015
Clean,comfortable and nice swimming pool

Clean,comfortable and nice swimming pool
8.3
Excellence

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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