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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
317 reviews

Value for Money
7.2
Location
8.2
Staff Performance
7.9
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.1
Food/Dining
7.2
Solo travelers (317)
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Ik H. Solo travelers Malaysia, November 28, 2014
not value for money

location, pool ,staff
6.7
not value for money. no bathtub. pool is closed for 2 days even its not raining on 2nd day. furniturw in the room is old.
Michael G. Solo travelers Singapore, November 26, 2014
Not value for money

Food, location and the pool
7.3
Room is dirty
Michael G. Solo travelers Singapore, November 25, 2014
Substandard 5 star

Location, food and the pool
7.3
Rooms need to be better maintained
Swee W. Solo travelers Malaysia, November 7, 2014
Lower than the expected standard for such a brand

Staff friendliness, comfortable beds, nice toiletries
6.3
First of all, toiletries from rock spa rocks! But overall, the room is not so friendly. No place to put luggages, room is not entirely covered by carpet so the tiled area is too chilled for the feet and the room slippers are very uncomfortable to wear (hurt the feet), not-so-responsive tv remote control, wardrobe doors can't be shut properly. Overall, the hotel room is not so 'friendly', but it's not cool either (can't feel the hard rock spirit). But I thoroughly enjoyed the bed and their toiletries!
Marcus C. Solo travelers Singapore, October 19, 2014
Great place for 1 to get away from the city life

Off city and nothing mucj
7.7
Alright
Tommy W. Solo travelers Singapore, October 8, 2014
Pumpkin Soup

Food,Quiet,Wifi
9
Receptionist is not very attentive, But compliment to the excellent quality of room dining, especially the pumpkin soup. Many good new hotel to check out . Wont return unless there's another promotion for more value
Cecilia H. Solo travelers Malaysia, August 5, 2014
Old hotel with good facilitis and services

Good Location, Spacious Room, Nice Pool
7.7
The hotel is quite old and really needs refurbishment as many scratches on the wardrobe, fingerprints everywhere, the shower room has some annoying black stains on the grouted areas; the shower room door won't stay closed properly, thus water is leaking out while showering. I thought a 5 stars hotel will provide bathrobe and complimentary wifi, it was quite disappointing.
Audrey C. Solo travelers Malaysia, July 13, 2014
Disappointed

Nothing great!
3.3
Checking in and out takes forever. Front desk staff was UNFRIENDLY and not helpful at all. Sheets and comforters had a damp feeling and room was really cramped
Yin B. Solo travelers Singapore, June 21, 2014
Great

Friendly staff, awesome pool!
9
It was a pretty good stay. The staff were all very friendly, helpful and attentive. The pool was so awesome! Minus the fact that we had some issues with the sound system of the TV which took them around an hour to get the technician to fix it, everything was great! Room was clean. We didn't get the pool view and I'm glad we didn't. The noise from the pool can be quite loud. And not to mention, I emailed the hotel informing them that it was a birthday celebration and they prepared a complimentary birthday cake. Really great service!
Rossukol R. Solo travelers Thailand, June 7, 2014
Living like rock star

Location, People, Food
8.3

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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