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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
2123 reviews

Value for Money
7.2
Location
8.6
Staff Performance
8.0
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.9
Food/Dining
7.0
Families with young children (2123)
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Pamela B. Families with young children Philippines, August 14, 2014
Disappointed with the hotel
2.7
Dirty and smelly room, restaurant is bad. Very bad experience with this hotel. Not upto the standard of a supposed to be well known hotel. We are glad we only stayed in the hotel for two days. The room is very dark, bad smell in the wardrobe, room itself and refrigerator. The Restaurnat is bad too.
Juwita A. Families with young children Malaysia, August 14, 2014
Hard Rock Singapore

Location, Room & staff
8
Great and we were so happy and will stay again at HRC if we come back to Singapore but unfortunately there is no WiFi and have to pay for it.
Wing Y. Families with young children Hong Kong, August 10, 2014
very good experience!

we enjoy the 3D2N package so much, use up all 6 tickets to the 3 attractions, very happy experience with front desk staff, they provided a connect room for us as we have 2 families staying tog.
10
Their rooms are unexpexted to be so large, we stay in a deluxe room with 1 king size bed. But there is an extra bed provided for free, just pull out under the bed And another sofa bed lies at the window bench, very stylish room design too!
Tingting C. Families with young children Singapore, August 10, 2014
Great Hotel with good view

The swimming pool, the view and location
6
The total experience is satisfactory. We had dinner and breakfast at hotel restaurant but the food quality is just average not really 5 starts standards.
Pichai V. Families with young children Thailand, August 9, 2014
The most lively hotel in Resort World

Good location , good swimming pool , good staff
7
Everything fine , only WiFi S$ 6 per hour why ?
Rik Z. Families with young children Netherlands, August 9, 2014
Resorts World Sentosa - Hard Rock Hotel

Can only think of two being location and pool
4.7
The Hardrock hotel surpised us immensely in a negative way. To cut a long story short, we paid a bomb for an average (sized and equipped) room, which was dirty and already full with moist and mold on walls, ceiling and carpet. The smell was there, though we are used to it living in the tropics, one wouldn't expect this at the hard rock brand. After this short lifespan the hotel already looks worn. We used the evening and breakfast buffet in the Starz restaurant and that was very average as well. The staff seemed mostly uninterested (exceptions are there), and it clearly was a food factory. Nice for one night, but wouldn't do it again, and would not recommend. There are better hotels for a better price on Sentosa Island. Not all was bad, some staff were very entertaining and showed pleasure in doing their job (i.g. pool bar, reception, concierge). Location is top, and potential high, however execution not what one would expect for that price and the Hardrock brand.
Fu H. Families with young children Hong Kong, August 7, 2014
good stay

good food
8.7
Ka L. Families with young children Hong Kong, August 6, 2014
Worser and Worser

pool, close to universal studio, pull out bed
5.3
The balcony door could not lock, the safety box could not work, the toilet flush is suddenly broken. Even though the staff could help to fix it. It seems that there is no maintenance for the hotel room. Can't imagine it is a five-star hotel !!!
Rehan S. Families with young children Pakistan, August 5, 2014
Stay @ Sentosa Singapore

Convenient location to all major attractions in Sentosa
7.3
We arrived at 01 pm but were asked to wait 2 hours for the check in. We had 3 rooms booked but not even a single room was made available to chuck the luggage in. Staff was nice and friendly but apparently not empowered to facilitate customers Pool close at 8 pm and except of casino there is no attraction in the area post 10
Michael W. Families with young children Canada, August 2, 2014
Integrated family resort

location, fully entertainment integration, service
8
I was with my 8 year old twins for a 3 night stay at this resort located on Sentosa Island, which is about 20 mins from city centre. The resort is vary family oriented and have several food and entertainment options within the vicinity. I suggest going to Vivo City via the free rail shuttle for a full serviced mall - food courts, shopping etc. My children enjoyed this resort. Be mindful that this resort is busy and full of families.

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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