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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.9

based on
709 reviews

Value for Money
7.5
Location
8.6
Staff Performance
8.2
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.0
Food/Dining
7.2
Families with older children (709)
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Sharon M. Families with older children Singapore, January 24, 2015
Enjoyed

staff friendliness, hotel cleaniness and facilities
9.7
Great, my big kids enjoyed e stay and have fun at e pool. They also enjoyed e live band and e happy hour of 1 for 1 drink
David H. Families with older children Australia, January 20, 2015
Great location for families

Location, Pool, Clean
7.7
Good except for some minor negatives
Nor I. Families with older children Malaysia, January 9, 2015
Excellent reception & concierge service

Excellent reception & concierge service and room cleanliness
8.7
Very good & we enjoyed ourselves
Rebecca H. Families with older children Australia, January 8, 2015
Hard Rock, or just too hard??

Location, value for monday, the staff friendliness
8.3
The room was lovely, but it was just a hotel room? It may has well have been a serviced apartment? The room service takes hours to get anything, so dont bother. The first sign of rain, the whole pool is shut? What the.. its singapore, it rains all the time? The one and only bar is located in the foyer of the hotel, and shuts at 11pm.. this is supposed to be the hard rock hotel, why is there no real bar, nor any music during the weekdays? We only paid $220 per night, thankfully, as that was the value. The towel lady is like a german solider signing in and out towels, really, does she think i have nothing better to do then steal her ugly towels? The pool area is very dirty, I saw two cocktails that were left in the garden for a week? I went to sit on a sunlounge and had to move the four wet towels and old macdonalds cups with cigarette butts just so I could watch my kids in the pool. Overall, it only needs a manager to spend a day at the hotel to improve some basic things and this would be a great hotel!
Joyce L. Families with older children Singapore, January 7, 2015
Comfortable stay at HRH

(1) Accessibility to major attractions, (2) restaurants located nearby, (3) nice deco
8.3
We stayed for a night. We liked it cos the room was clean, cosy, comfortable and had a fantastic view. The hotel is just a stone throw from restaurants and major attractions such as the Universal Studio, SEA Aquarium, to name a few...very convenient.
Phaik W. Families with older children Malaysia, January 2, 2015
Hotel is clean and atmosphere is pleasant

Front desk staff is pleasant . Hotel is clean. Near to Universal Studio
8.7
Good
Nang S. Families with older children Malaysia, December 30, 2014
unexpected poor service
5.3
Disappointed
Dawn C. Families with older children United Kingdom, December 30, 2014
Hard rock hotel visit

Location Pool. Near universal
8.7
Really believe they need an adult only bar as so many small toddlers running around all times of night. I think this is so dangerous for them.
Karl W. Families with older children United Kingdom, December 29, 2014
Not quiet the Rockin' it use to be

Location, Staff and Location
7.3
Hard Rock use to have an edge but here in Singapore they seem to be very much the generic American standard hotel. More main stream than Rockin'. Seems a shame that the Hard Rock Hotel, which was once part of the holiday experience, is now just a place to lay your head.
Chin C. Families with older children Malaysia, December 24, 2014
Glass Bathroom

Cleanliness, Spacious and Convenience
7.3
Confortable accomodation but not too please with the glass bathroom without door. The toilet also does not have a bidet.

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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