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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.9

based on
401 reviews

Value for Money
7.4
Location
8.2
Staff Performance
8.3
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.0
Food/Dining
7.2
Groups (401)
Sort by:
Aisha M. Groups Singapore, April 11, 2015
Unique and fresh

Theme, swimming pool, overall service
8.3
The theme of the hotel is really interesting and fun, they really put in a lot of effort to stick to the theme and to create an experience that their guests won't forget. The pool was amazing, it was huge and the man-made beach really put a twist to it. Room was of a good size, comfortable bed and pillows. Everything was well taken care of.
Shui H. Groups Hong Kong, April 10, 2015
Rooms are not clean

services , environment , atmosphere
6.3
Although staffs were polite and the environment was relaxed , rooms were not clean as there were many dust all around the room
Yee K. Groups Singapore, April 10, 2015
Rest & Relax World

Swimming Pool , Nice deco room
5.3
Zhi X. Groups Singapore, April 1, 2015
Good Pool

Pool, Room, Bed
8
Love the pool and rooms come with a pull out bed. Would be better if there's a bathtub in it.
Ayu S. Groups Singapore, March 6, 2015
Its really good and wonderful hotel I've been to.

The staff was friendly and helpful. The room is big which good for family. And the cleanliness in the room is very tidy and neat.
10
It was a very fantastic staycation for me and my family. For sure we will recommend our friends!
Abdul R. Groups Singapore, February 8, 2015
Comfortable and good location but no free Wifi

Location, swimming pool
6.7
Satisfying but theres no free wifi and water sprayer in at the toilet bowl
Loh S. Groups Singapore, February 8, 2015
Efficient & comfortable

speed,staff & cleanliness
9.3
love how I was greet the moment I check in the hotel. Everything was handled well & efficiently. Asked for a change of bedsheet & it was done almost immediately. Good job! Would love to come back again if there's offer!!!
Laila A. Groups Singapore, January 25, 2015
Great Staycation

Room, Pool , Shower
10
Muhammad Z. Groups Singapore, January 25, 2015
Read if you want to.

1. The concierge (Andy) 2. The location. 3. The shops around the hotel (Starbucks, McDonald's, etc)
7
Just so. The TV remote does not work that well. Even if I were to watch a local channel, experience some lag in the broadcast. Toilet does not have a lock. Flushing system does not work properly. The shower and tap has either a (I rather live in Antartica) cold water or (Depths of hell) hot water. If you plan to drink and get drunk, don't bother booking cause the corridor is dimly lit. Cannot see your room number that well. That's the bad part. The good part, the concierge is an excellent staff. Outgoing and understanding. Makes you laugh as well. The view is a plus point. You can get excellent food around the hotel. If you are on a budget, McDonald's is super near. Staying at (Deluxe room, Pool side view)
Patricia E. Groups Malaysia, January 18, 2015
Hotel with convenience

near to Universal studio
5.3
The hotel is over rated as i do not think that this is a 5 star hotel. Service during check in is not a very good experience. I had 3 rooms check in but unfortunately, rooms are not be able to ready on time and one is ready at 3pm, 4pm and 5pm. Checkout time is strictly 12pm and when we challenge back that our rooms only ready at 5pm, why not we can get extended to 2pm. Then only they allow.

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