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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

from 6445 reviews

Value for Money
7.3
Location
8.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6445)
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Noratasha S. Couples Singapore, August 24, 2015
Average, no free wifi.

Location only.
6.3
Happened around 10+++pm. Our room had a faulty tv, front desk took ages to answer. Out of the 10+ times I called, answered only once. Had to call the operator instead who was much more helpful. Toilet could not be flushed the whole night. It was okay the next morning. No free wifi. Gave in and decided to pay but could not log in at all. Crappy 3G/4G service all day long! This is my 2nd time staying here.
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Chen X. Families with young children China, August 24, 2015
excellent stay but normal rate is high

bedroom, location and food
8
Confortable and relax but too crowded
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Richard C. Families with young children United States of America, August 24, 2015
5 Star? Where?

Location, Pool, Staff
6.3
First, the hotel is way over priced. If it is a 5 star hotel one has to ask why? The rug and walls were dingy in some places and in others just needed to be replaced. The food was way below standards and again way over priced for what you actually got. The pool was very nice and well kept and the staff were great. The three best things were the pool and staff. I really cannot think of a third. Three worst things were the price, the condition of the hotel, and the food.
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Hui X. Couples Singapore, August 23, 2015
Great Location; faulty items; slow service

The location of the hotel since its near to the Universal Studios. The large swimming pool however people from the nearby hotels can use the pool too.
7.3
Stayed in the Pool View room. Rather disappointed with the overall service as compared to the Hard Rock Hotel i stayed in Penang. Upon check in at 3pm, the fridge was faulty and i waited & waited till 4.45pm before someone came to replace a new fridge. Talk about 5 star. Asked for the complimentary monorail tickets and was told it was given together with the room key cards however there was nothing other than a piece of paper telling people to purchase the Halloween tickets for a discount. Went to the swimming pool and the pool bar was closed for 2 days straight over the weekends and yet there was a sign indicating its open from 11am. Spent SGD$600 for 3 Stars service in a 5 Stars hotel.
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Sara P. Couples Australia, August 17, 2015
Excellent

Bed was comfortable, Room was large and Staff were friendly.
8.3
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Shinta S. Families with young children Indonesia, August 17, 2015
nice hotel

swiming pool,nice room and delicious food
8
I love it..
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Sau W. Families with young children Hong Kong, August 17, 2015
room is small than I expected

big bed, hair dryer in bathroom, view is good
7.3
can accept but no free wifi
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Tetsuo T. Families with young children Japan, August 17, 2015
Hospitarity

Holspitality of staff
5.7
Excellent service and take caring to us from Mr. JEGGA Concierge. He provide us fantastic service though room facility is not really good.
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Xu Z. Families with young children China, August 11, 2015
fantastic environment, good location

fantastic environment, good location, easily accessible to interests.
9.3
chargeable WIFI, this one not satisfied.
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Steven K. Business travelers Australia, August 9, 2015
Hard Rock Rip Off

Good location. Big pool. Attentive staff.
6.7
Not worth the money. $600 a night was the cheapest room. Then be told wifi is not free? The shower had a glass shelf missing, the toilet roll holder was falling off the wall and the hinges on the toilet were corroded green. The bed was uncomfortable. Found a hairy used razor on the toilet shelf. If this is 5 star Hotel I am at a loss. Fourth visit to Singapore in 3 years, stayed at One15marina Club. Marina Bay Sands and the Festive Hotel. I will never stay here again. Over Rated, Over Priced, I am over the Hard Rock Hotel.
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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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