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Resorts World Sentosa - Hotel Michael

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 476

Recent customer reviews

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Very Good

8.0

based on
2292 reviews

Value for Money
7.6
Location
8.7
Staff Performance
8.1
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.2
Food/Dining
7.2
All reviews (2292)
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Sun H. Couples Taiwan, November 5, 2014
PLEASE READ THIS BEFORE YOU BOOK
2
First things first, DON'T STAY HERE. I booked a room for myself and my girlfriend when the price was relatively cheap. This price is way cheaper than the normal price, so I thought why not? I soon came to realise that this was a big mistake. I asked for early check-in at 2pm, and to my surprise the hotel staff told me that my reservation was not registered. They blamed it on agoda for being slow and asked me to wait. I was given a room on the 3rd floor, which stinked with cigarette smell once I stepped out of the elevator. I had to walk for a full 4~5mins before I reached my room, which was the furthest room from the elevator in that floor. I am pretty sure there were rooms that were nearer which was available but the hotel staff was aware that I was staying for a cheaper price and gave me this inconvenient room. The room stinked with cigarette smell and things like bathrobes, towels were all not ready. The next morning, while me and my girlfriend was still sleeping at 11am, the doorbell rang and I went to the door to see who was it. After the first ring and 10 seconds later, the cleaning lady just bulged into the room without warning. I was half-naked and so shocked! How could a hotel staff just enter the room just like that! I asked her why and the chinese lady just answered me something like "I thought no one was inside". I was so furious and called the front desk and told them about what had happened. They just apologized over the phone and told me that the cleaning lady will be disciplined. No compensation, no face-to-face apology whatsoever. HORRIBLE STAY. NEVER GOING BACK THERE EVER AGAIN. Don't be deceived my their photos, the photoshop and exaggeration is much worse than other hotels.
Huazheng H. Solo travelers Singapore, November 4, 2014
Good location, nice deco, new hotel

Location was ideal in a touristy place, the deco is interesting, the hotel is relatively new
7.3
Pui S. Families with young children Philippines, November 2, 2014
excellent

room
7.3
we were given complimentary room upgrade during our stay , a two bedroom suite,
Tan T. Families with young children Singapore, October 22, 2014
good and comforty

location cleaniness and friendliness
7.7
Good and comforty.
Victorine C. Families with young children Singapore, October 5, 2014
Premium suite

1. Courteous and knowledgable staff 2.We were upgraded 3.fantastic location
9.3
A great time was had by one and all.
Yi C. Solo travelers Taiwan, October 1, 2014
Good location

location, near to SENTOSA EXPRESS & UNIVERSAL STUDIO
9
We are very lucky to get a promoted delux room without any more charge. Have to deposit 100 Sigapore dollars while check in, quite weird but very comvenient for paying breakfast or movie in the room. Mini bar of the room is super! Not suggest to having extra paying for the breakfast, not wothy. Everything is so wonderful except no free wi-fi.
Amanda O. Solo travelers Singapore, September 28, 2014
good stay

clean, near monorail station, near sights
9.3
Very pleasant and confprtab
Patricia W. Couples Australia, September 22, 2014
Fabulous resort

Location, facilities & everything about the room
9.3
Awesome
Wei P. Families with older children Australia, September 21, 2014
Expensive, but enjoyable

Service, cleaness, safety
8.3
It was a wonderful hotel however I felt a bit expensive and a bot hard to accommodate my family needs. We have to pay an extra bed for my teenage son, which cost quite dearly. Wonderful facilities and service though!
Heng Y. Families with young children Malaysia, September 12, 2014
Good and Comfortable

Accommodation, Food and Entertainment
8
Good!

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Customer Reviews - Resorts World Sentosa - Hotel Michael, Singapore

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