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2015
Excellent 8.5
Based on 2581 reviews

Recent customer comments

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Excellent



based on 2581 reviews
  • Hotel Condition/Cleanliness 8.7
  • Location 8.2
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.7
  • Food/Dining 7.8

9.7 Maria O.
Philippines
December 19, 2013
Great location. Great food. Good staff.
Centrally located. Staff are accommodating and speaks good English. Serve great food.

4.7 Bhawna D.
United Kingdom
December 19, 2013
Basic and functional with no frills.
Value for money, friendly staff, decent enough breakfast.
This hotel was chosen because Hanoi is expensive and we thought we would not waste it on a room that we would not be in much. Looking back that was a mistake - we should have paid more and got a better hotel in a better location as we could have rested better that way the rest of our journey would have benefited. However, for what you pay, the hotel was very good indeed with very nice staff staff who go out of their way to help you. They even sorted us out with a SIM card when we arrived and even paid for it on our behalf as we did not have the right change. Shame the rooms need modernising and we had to be moved three times due to leaks etc. but the staff were so nice and apologetic we did not make a fuss. Wish we had stayed longer in Hanoi - 2 nights were really not enough - so many shops and restaurants and spas to visit you could fill an entire week or maybe even two if you wanted to.

9.7 matt H.
Ireland
December 18, 2013
great price and great location
very nice staff, good breakfast, comfortable room
Very enjoyable, close to all the old quarter sites and down a quiet street so pleasant sleep in very good quality beds

9.3 samantha B.
United States
December 17, 2013
THE most helpful friendly staff throughout!
staff!
The room is above all expectations and the desk and kitchen staff were incredible - they went above and beyond to help us book our next destinations and also tips for first time travelers in the Vietnam

8 Yasir Z.
Pakistan
December 17, 2013
Pleasant and comfortable
Friendly staff, helpful travel desk, clean rooms

7.7 Chau B.
Vietnam
December 16, 2013
Good stay
clean, well designed, central location
I love the bathroom design, the room is quite small but cozy. One thing to improve: buffet breakfast (rather boring).

7.3 PANITAN M.
Thailand
December 16, 2013
I raise all scores to staffs.
clean

7 WING M.
Hong Kong
December 16, 2013
People are friendly.
Clean; Nice staff; Breakfast included
Except that the hotel staff were nice and the room was clean, Hanoi was not a place to recommend.

9.7 Thomas S.
Germany
December 15, 2013
Excellent breakfast. The noodle soup is a must try
Breakfast, bathroom, value for money

9.7 Michelle C.
Australia
December 15, 2013
Fantastic Location great staff
very central to all the attractions, staff very friendly and very helpful
would recommend this hotel for its location and friendly staff. staff went out of their way to help us and make our stay pleasant.