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Excellent 8.7
Based on 716 reviews

Recent customer comments

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Excellent



based on 716 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.4
  • Location 8.7
  • Room Comfort/Standard 9.0
  • Service 8.8
  • Value for Money 8.9
  • Food/Dining 7.8

10 Nguyen T.
Vietnam
March 04, 2016
good
good

9.7 HAU T.
Malaysia
February 29, 2016
Great place to stay!
Room, staff, food
Great room, good location, and very friendly staff! Absolutely value for money

6.4 Fei Y.
China
February 20, 2016
good service but awful room
no hot water sometimes comes with cold water. no bright window. room too small.

8.4 LIM Y.
Malaysia
February 18, 2016
Super Kind Staff, Good English Speaking
The staff offer himself to escort us to hospital for emergency treatment and be our translator.

8.4 LIM Y.
Malaysia
February 18, 2016
Super Kind Staff, Good English Speaking
The staff offer himself to escort us to hospital for emergency treatment and be our translator.

7.6 LIM Y.
Malaysia
February 18, 2016
Super Good Service
Kind staff offer himself to escort us to hospital for emergency treatment and be our translator

9.6 Mary K.
United States
February 15, 2016
great time
We loved it there. The people at the hotel and the people in the community were very kind. The people in hotel were amazing. Everything we asked for magically appeared in our rooms. I definitely. Am going back, and I will definitely stay there again.

9.2 Casey F.
New Zealand
February 12, 2016
Short stay
Only stayed here for one night but wish I could have stayed longer! Staff were great, the room was clean and modern and it's right near Hoan kiem lake and the old quarter. The only down side was the shower was cold. But I would definitely stay again

8.7 Jonathan C.
United States
February 01, 2016
Great stay in a good part of Hoàn Kiem
Lovely staff, best greeting I've ever had in a hotel. The price was very good, and I took a taxi from the airport with the parent company. Young enthusiastic staff. Great location
I stayed mid winter, it was cold but the room was adequately heated. A room with a view, and a balcony. I cycled around most of the day, in the rain, quite cold but great fun dodging through the scooter traffic, in the evening plenty of budget bars and restaurants.

6.3 Tali S.
Australia
January 03, 2016
Poor service
Location, cleanliness, room
We booked and paid months in advance and had received confirmation of our booking. When we arrived we were told they had overbooked and we would be taken to another hotel. The second hotel was a very poor standard - definitely not what we had paid for and Rising Dragon did not offer us any refund to compensate. The second night a room was available at Rising Dragon. The room was nice but other hotels we have stayed at in Hanoi had much better service. I do not recommend this hotel, as you cannot be sure when you book that the room will actually be available. They seemed to deliberately overbook the hotel in order to get people into their poorer quality sister hotel.