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More about this hotel:
    Nearest transport:
  • Monorail Station - Bukit Bintang (0.4 Km / 5 min walk)
    Area recommended for:
  • shopping
  • nightlife
  • restaurants
    Distance to airport:
  • Subang Airport (17.9 Km)
  • Sultan Abdul Aziz Shah Airport (18.8 Km)
    Customer comments:
  • "Free internet", "Good location", "Great rooms", "Nice staff"
    Top nearby attractions:
  • Bintang Walk (0.3 Km / 4 min walk)
  • Pavillion Mall (0.3 Km / 4 min walk)
  • Fahrenheit 88 Shopping Mall (0.3 Km / 4 min walk)
  • Lot 10 Mall (0.4 Km / 5 min walk)

Note: Distances are measured as a straight line.

Ritz Carlton Hotel Kuala Lumpur

168, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia 55100

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Features of Ritz Carlton Hotel Kuala Lumpur


Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • babysitting
  • bar
  • business center
  • concierge
  • dry cleaning
  • elevator
  • executive floor
  • express check-in/check-out
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • smoking area
  • tours

Sports and Recreation

  • fitness center
  • hot tub
  • massage
  • outdoor pool
  • sauna
  • spa
  • steamroom

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park
  • valet parking

Languages Spoken

  • English
  • Malay

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Hotel Description
This luxury hotel is one of Kuala Lumpur’s finest, offering its prestigious guests the most elegant...see more This luxury hotel is one of Kuala Lumpur’s finest, offering its prestigious guests the most elegant accommodation in the city’s best location. The Ritz Carlton Hotel Kuala Lumpur is located at the city’s most prestigious address in the Golden Triangle district, only minutes from all of the city’s exciting shopping malls and attractions. Kuala Lumpur’s newest shopping mall, Pavilion, is less than a five-minute walk from the hotel, while other high-end shopping destinations are also a stone’s throw away. After a long day of shopping and sightseeing, step back into the luxury and comfort of the Ritz Carlton and let your personal butler assist you with whatever you may need. If you’re looking for a special and unique experience, look no further than Ritz Carlton Hotel Kuala Lumpur.
Hotel Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (626)

Business travelers (129)

Couples (315)

Solo travelers (67)

Families with young children (57)

Families with older children (19)

Groups (39)

Excellent
8.7
Value for Money
8.2
Location
8.9
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
9.0
All reviews (626)
Sort by:
BENG J. Couples
Indonesia, February 06, 2016
Good 5-star hotel in good location near best malls

One of the best hotel in KL, near to the best shopping malls, good service, friendly staffs
6.7
Very good stay, although still in renovation works. Service excellent and friendly helpsful staffs.
Mohamad Y. Families with young children
Singapore, December 22, 2015
A Getaway in heart of KL

The space of the room, ambience and service are great.
9
It was a fantastic. At first, I was disturbed with the constructions happening all around the area but once checked-in and saw the room, it was to be a great stay..
Mubarak Z. Families with young children
United Arab Emirates, December 12, 2015
Not why expected

Staff need to be trained
10
Not why expected
SIM H. Couples
Malaysia, November 30, 2015
a lot of dust outside the hotel room's window.

Polite staff.Clean room. Comfortable bed
9
Mostly went to sleep at late night. Didn't have time to look around and use hotel's facilities.
Alex O. Business travelers
Malaysia, November 10, 2015
Not value for money

Staff are well good but not enough facilities
8
Generally is good but not value for money.They don't even provide bf for us
Michelle P. Business travelers
Australia, October 28, 2015
7 STAR EXPERIENCE

level of service from all staff, clean and well maintained, Liyen Restaurant
10
My experience was amazing. From the moment I stepped through the door I was greeted by staff who were friendly and enthusiastic, explaining all aspects of the hotel as it is currently undergoing renovations. The Lobby Lounge was a lovely place to sit, enjoy a beverage and meet friends. Hi Tea was very popular over the weekend. The rooms were well appointed and the views were good. The Liyen Restaurant is known to be one of the top 10 Chinese restaurants in KL and it certainly is, the food was outstanding and the service friendly and welcoming. Room service was excellent and my breakfast was hot and tasty when it arrived. The renovations did not impact on my stay in anyway. They welcomed families with a low check in counter for children alongside the adult check in counter, that had toys and advised the children of the daily activities including pizza making. Children were given a work book and crayons upon arrival and the room service menu and the main dining area menu offered a great selection for children. Whether you are a single business guest or a family this hotel certainly ticks all boxes.
Maylin C. Couples
Philippines, September 25, 2015
Regulars look elsewhere

staff, service, location
8.3
After over six years of frequent stays at the Ritz KL we will not return there again. The staff is outstanding, service perfect and everything used to be just like the Ritz brand suggests. BUT the new furnishings are simply nowhere near Ritz level. Dark grey isles with carpeting that seems like failed chemical experiment. Grey walls in the guest rooms. Dark grey curtains. Light grey flooring. The new furniture in black and chrome seems to come from the set of an 80s Scifi flick and the bathrooms in hyper-bright white warrant a whole list of shortcomings all of their own. We used to love the Ritz and its staff and will continue attending their Sunday roasts and events when the chance arises, but we won't stay there anymore. For us the Ritz is about classy style and comfort; none of which the new designs even vaguely resemble. Instead the new look must have been conceptualised by a reality-show addict who targets affluent first-time visitors who have never seen how the well-to-do actually live. Aside from the staff there is nothing 'ritzy' about the Ritz Carlton K/L anymore. In fact we firmly believe that the outlet damages the Ritz brand and are fairly certain that the hotel will not be welcoming any European royalty for a very long time in the current style.
Siti S. Families with young children
Singapore, August 06, 2015
Do not stay for now!

Location, service and location
6.7
I stayed here before and it was a really pleasant one so we decided to come back but we regretted it BIG TIME! No one informed us that the hotel is going thru a renovation when we booked. Even upon arriving, we drove to the carpark but was told that it was closed and the nearest parking will be at the mall about 5min walk away or can choose for valet at RM30 and its not even sheltered! We didnt want to walk all the way to the mall so we had no other choice but to valet it. Went out 4 times in 1 day and had to pay rm30 every time we drive out. Its ridiculous as we are staying in the hotel and not given any complimentary parking??? Upon checking in,NO ONE told us the even the rooms in higher floors are undergoing renovation too. Was woken up at 9am by the loud drilling. Called FO and was told that the works will only end in the evening. The room we got was small, very old and tired.. So different compared to our first stay. Should we have known that the hotel is revamping, we wouldnt stay here. Was so thankful that we only booked for a night. And was relieved to check out the next day and move to another hotel DO NOT STAY THERE TILL THE RENO IS COMPLETE. Major nightmare!
Choong C. Business travelers
Malaysia, July 10, 2015
smelly

room, staff & service
5.3
dint sleep in hotel at all hotel is under renovation and bad smell
Eng T. Families with young children
Singapore, June 23, 2015
Excellent hotel with excellent service

Excellent service; good location; great breakfast
10
It was a fantastic 2 nights stay in Ritz Carlton Hotel KL. All the hotel staff provide excellent service and my family including my 2 young children love the semi-buffet style breakfast.

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