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Ritz Carlton Hotel Kuala Lumpur

168, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia 55100

Recent customer reviews

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Excellent

8.7

based on 635 reviews

476 reviews in English

Value for Money
8.2
Location
8.9
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
9.0
Food/Dining
8.0
All reviews (635)
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Katherine P. Families with young children Australia, April 25, 2016
Free upgrade, fantastic time
6.7
Stayed with two young children. Upgraded from the two to three bedroom suite. Absolutely amazing - huge, great for the kids. Gorgeous hotel. Friendly staff. Kids activities on daily. Lovely pool.
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Jade C. Couples Singapore, March 27, 2016
Excellent experience
6
Service is excellent with a butler , nice design of room , room is very clean
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Chin F. Couples Malaysia, February 14, 2016
Best lobby lounge

The hotel room is clean and spacious! Especially the bath room is spacious! The hotel lobby lounge serving a international standard afternoon tea with delightful desserts!
6.7
Overall is up to my expectation ! The best is we had a memorable afternoon tea at the lobby lounge!
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Lim W. Families with older children Malaysia, February 12, 2016
PERFECT
6
Everything was excellent, room are spacious and comfortable....with good location.
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Beng J. Couples Indonesia, December 28, 2015
Good 5-star hotel in good location near best malls

One of the best hotel in KL, near to the best shopping malls, good service, friendly staffs
6.7
Very good stay, although still in renovation works. Service excellent and friendly helpsful staffs.
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Mohamad A. Families with young children Singapore, December 16, 2015
A Getaway in heart of KL

The space of the room, ambience and service are great.
9
It was a fantastic. At first, I was disturbed with the constructions happening all around the area but once checked-in and saw the room, it was to be a great stay..
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Mubarak A. Families with young children United Arab Emirates, December 8, 2015
Not why expected

Staff need to be trained
10
Not why expected
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Sim K. Couples Malaysia, November 29, 2015
a lot of dust outside the hotel room's window.

Polite staff.Clean room. Comfortable bed
9
Mostly went to sleep at late night. Didn't have time to look around and use hotel's facilities.
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Alex O. Business travelers Malaysia, November 9, 2015
Not value for money

Staff are well good but not enough facilities
8
Generally is good but not value for money.They don't even provide bf for us
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Michelle P. Business travelers Australia, October 24, 2015
7 STAR EXPERIENCE

level of service from all staff, clean and well maintained, Liyen Restaurant
10
My experience was amazing. From the moment I stepped through the door I was greeted by staff who were friendly and enthusiastic, explaining all aspects of the hotel as it is currently undergoing renovations. The Lobby Lounge was a lovely place to sit, enjoy a beverage and meet friends. Hi Tea was very popular over the weekend. The rooms were well appointed and the views were good. The Liyen Restaurant is known to be one of the top 10 Chinese restaurants in KL and it certainly is, the food was outstanding and the service friendly and welcoming. Room service was excellent and my breakfast was hot and tasty when it arrived. The renovations did not impact on my stay in anyway. They welcomed families with a low check in counter for children alongside the adult check in counter, that had toys and advised the children of the daily activities including pizza making. Children were given a work book and crayons upon arrival and the room service menu and the main dining area menu offered a great selection for children. Whether you are a single business guest or a family this hotel certainly ticks all boxes.
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