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2015
Very good 7.9
Based on 1632 reviews

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Very good



based on 1632 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.4
  • Location 8.8
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 7.5

Chee C. from Malaysia
Families with older children
Stayed 2 nights in February 2016
An outdated hotel with questionable cleanliness
Location
This is probably my worst 5-star hotel experience in Asia. The level of cleanliness was low (as after I checked in my Facebook app shows reviews of other guests facing the same problem). The previous guests had left an electric kettle filled with some stuff he/she cooked inside and wasn't cleaned. Called the operator from 3pm to 8pm for a replacement. Finally I had to personally bring it down to the front desk for a new one. The coffee table and carpet underneath it had crumbles of snack leftover. Now cleaned or vacuum. Bath tub has no plug stopper, rendering it useless for a soak and the bathroom had a musky smell. The windows were dirty. The Coca Restaurant uses the original franchise name (that had ended in Malaysia) with their own menu. No, I would not stay here again.
Reviewed February 15, 2016

Lee C. from Singapore
Families with older children
Stayed one night in February 2016
CNY holidays stay
Comfortable stay & location is convenient
Reviewed February 13, 2016

Muhammad T. from Malaysia
Families with young children
Stayed 2 nights in February 2016
Front desk staff was very rude and it is a 3 rated
Good location
Not value for money
Reviewed February 12, 2016

Kornisham O. from Malaysia
Families with young children
Stayed 2 nights in February 2016
Superb hotel
Location, swimming pool and parking bay
Very nice and will come again if they give promotion price RM119 per night
Reviewed February 12, 2016

Zamery A. from Malaysia
Families with young children
Stayed one night in February 2016
Room condition
The room condition a bit rundown and need a face lift.
Reviewed February 12, 2016

Chua K. from Malaysia
Families with older children
Stayed one night in February 2016
Recommend and valuable place to stay
High speed internet, swimming pool, great customer service
No complaint at the moment. Recommended hotel to stay in.
Reviewed February 12, 2016

Omar Y. from Malaysia
Solo travelers
Stayed 2 nights in February 2016
pleasant stay overall
staff, price, spacious
Reviewed February 12, 2016

Angelin J. from Malaysia
Families with young children
Stayed one night in February 2016
This hotel is suitable for family with young child
Swimming pool, room & hotel service
Reviewed February 11, 2016

RAHIMI H. from Malaysia
Families with young children
Stayed one night in February 2016
Best
Clean, suitable for family with children and location superb..
Reviewed February 11, 2016

Theresa T. from Singapore
Families with older children
Stayed 5 nights in February 2016
Hotel is very old and in d need of reburbishment.
location
Everything is old and needs an overhaul. The smell in the room is unbearable. Bedlinen smells old. Carpet all over are dirty and need replacement. Food served are substandard. The 5 star rating is outdated. The hotel needs a massive renovation and replace everything to maintain such a rating. Won't recommend anyone.
Reviewed February 10, 2016