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2015
Very good 7.9
Based on 1647 reviews

Recent customer comments

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Very good



based on 1645 reviews
  • Cleanliness 7.7
  • Facilities 7.5
  • Location 8.8
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for money 7.8
  • Food/Dining 7.5
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Catherine B. from Malaysia
Families with older children
Stayed one night in October 2015
long wait for room to be ready
breakfast
Unexpected especially from a 5 star hotel. We were made to wait for one of our rooms to be ready , we were given smoking room eventhough i send in a request for non-smoking..it was already late..almost 6 pm.. the reception lady staff wasnt seem helpful..until we encountered with the duty manager, miss Jennifer who was helpful and quick to attend to our needs. I hope the hotel can improve on the level of efficiency when it comes to check in, also on the staffs, educate and train them to be more customer focus, also the hotel amenities like soaps and toiletries should not be limited to one item each for a double occupancy room.
Reviewed October 21, 2015

Mohamad Z. from Malaysia
Families with young children
Stayed 3 nights in October 2015
Nice hotel
Facilities, cleanliness, friendly
Nice room, location and facilities
Reviewed October 20, 2015

Azeleta Y. from Malaysia
Solo travelers
Stayed 3 nights in October 2015
ok
staff, cleanliness, environment
Reviewed October 20, 2015

Azeleta Y. from Malaysia
Couples
Stayed 3 nights in October 2015
ok
staff, cleanliness, environment
Reviewed October 20, 2015

Azludin S. from Malaysia
Families with young children
Stayed one night in October 2015
So good
Centre of the kuching² city
Great..enjoy
Reviewed October 20, 2015

Mohd K. from Malaysia
Business travelers
Stayed 2 nights in October 2015
Nice hotel in the City of Kuching
The staffs are friendly, the room are nice and have a good view.
Overall was fine and received good services from the friendly staff. Value for your money.
Reviewed October 20, 2015

NOR A. from Malaysia
Families with young children
Stayed one night in October 2015
location, services, facilities and food are marval
food, facilities and service
Enjoyable and satisfied with everything
Reviewed October 19, 2015

KARRIL K. from Malaysia
Groups
Stayed one night in October 2015
Strategic, comfortable & Value for money
Strategic, comfortable & Value for money
It was great
Reviewed October 19, 2015

Koh C. from Malaysia
Business travelers
Stayed one night in October 2015
Good for a short stay
Location location location
Pleasant
Reviewed October 19, 2015

ALFARIZ M. from Malaysia
Business travelers
Stayed one night in October 2015
5-star hotel in the heart of Kuching
Strategic location. Cosy stay. Great breakfast selection
Reviewed October 18, 2015