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Recent customer comments

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Very good



based on 1511 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.6
  • Location 8.8
  • Room Comfort/Standard 8.0
  • Staff Performance 7.9
  • Value for Money 7.8
  • Food/Dining 7.5

8.8 Nelson K.
Malaysia
May 16, 2016
Strategic Location
Hotel is located in the City Centre with close proximity to government offices, banks, shops and the Kuching Waterfront. If you are lucky, you may get a river view room overlooking the Kuching waterfront. My only complaint is the inconvenience of their carparks. The carparks are located at the adjoining Shopping complex. Most hotels would give complementary carparking to their hotel guests. Riverside Majestic subsidises their guests with a flat rate of RM3.00. On arrival, I checked in, dropped of my bags & validated my parking ticket assuming that parking was complimentary. However, I was not able to exit. Told by the guard to look for the payment machine which was located at the shopping complex. Upon payment of the RM3.00, I realised that it would have been cheaper had I not validate my parking card at the hotel counter as I parked just about half an hour. I am not too particular about paying. I just hope the hotel instal one of those payment machine in the hotel so that guests don't have to look for the machine after validating their tickets at the hotel counter. Better still, get guests to pay at the hotel counter.

9.6 Chong H.
Malaysia
May 14, 2016
Great location
Efficient staff

7.6 TENGKU A.
Malaysia
May 13, 2016
..
- my room was cancelled because late check in eventhough i've informed earlier - stained bedsheet - was given smoking floor initially eventhough i've informed for non smoking level initially

8.8 LEON M.
Australia
May 08, 2016
Very good hotel and staff
Excellent stay, love the location. Staff are very friendly and helpful. Nice and quiet in my room. Everything works. Only suggestion is to clean the windows outside to enhance view of the riverside.

8 chin T.
Malaysia
May 11, 2016
Good location.
Located at the business streets and opposite the River Sarawak.

6.4 Yong M.
Malaysia
May 03, 2016
facilities need to improved !
old hotel

8.4 ZALELA R.
Malaysia
May 03, 2016
Clean and spacious
Easy to access, warm welcome, good secenary

9.2 KOH N.
Malaysia
May 09, 2016
upgrade to big room
big room..location..facilities

5.2 seti A.
Malaysia
May 05, 2016
room 1012 checked in 29 april checked out 1 may
Firstly entering the room The room seemed not cleaned properly. Table top was dirty not cleaned n toilet bowl was smelly. Pillows were smaller than the pillow cases n smelly as though there were soaked in water

10 Safiah I.
Malaysia
May 01, 2016
Good attitude
I love all the staff.