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din 762 opinii
  • Condiţii/Curăţenie Hotel 8,0
  • Dotări 8,0
  • Situare 8,6
  • Confort/Standard Cameră 8,1
  • Prestaţia personalului 8,2
  • Calitate-preţ 8,1
  • Alimentaţie/Local 6,8

8,3 stuart S.
Australia
16 ianuarie 2013
Friendly staff and good location
Friendly staff, good location
Good location on edge of old district (so not cramped in but narrow streets and backpackers), but once you have your bearings it's easy to walk around. Nice foyer and hotel presents well. Room (superior) advertised as city view - but a bit dubious description. Room was compact and clean. Not a very good buffet breakfast selection.

9 stuart S.
Australia
16 ianuarie 2013
Friendly staff and good location
Friendly staff, good location
Good location on edge of old district (so not cramped in but narrow streets and backpackers), but once you have your bearings it's easy to walk around. Nice foyer and hotel presents well. Room (superior) advertised as city view - but a bit dubious description. Room was compact and clean. But we were on the 3rd floor which is where the housekeepers decide is a good place to park linen trolley in the open, good if you need a spare towel, but means a) you have to navigate past it when you get out of lift or stairwell b) housekeepers congregate in the morning to discuss their daily tasks (so no sleeping in). Not a very good buffet breakfast selection.

10 Phillip L.
United States of America
30 ianuarie 2013
Excellent hotel in Old Quarter of Hanoi
Outstanding service, wonderful staff
Our stay at Gia Bao Grand Hotel was excellent. Prime location in Old Quarter of Hanoi and excellent buffet breakfast. Our room was very comfortable and nicely furnished. The staff at hotel are wonderful and treated our 5 year old son like family. Will definitely stay at this hotel gain when we next visit Hanoi.

5,3 Margaret B.
Australia
11 ianuarie 2013
Small but adequate
Reception very helpful
Concerned re food standards in the kitchen. Eg. Breakfast juice left out till next say

6,3 Severino T.
Philippines
18 ianuarie 2013
Good location but service made me cringe at times
Location, inexpensive
Stayed early January 2013. Generally ok. Room was small but doesn't make you feel claustrophobic but rather cozy. Strong water pressure with hot water always available. Breakfast buffet choices were rather limited but was satisfying, though dining area was a bit small. Staff helped us book a tour to Halong Bay. Very close (5 min) walk to Hoan Kiem (sp?) lake. Funny thing was at the floor we stayed at, as soon as the lift opens the smell of dim sum would hit you...like the whole floor smelled of it (though thankfully not inside the room) Things that made us cringe: - we asked for bath towels and after repeated calls they delivered...floor towels - we wanted to get laundry picked up at around 9pm, was told they'd do it at 7am the next day. Waited at 7am, called twice, no one came. Went to the reception area, waited for housekeeping to get it then we had breakfast. After breakfast, we started going back to our room. As the lift opens, we see a bag on the floor of the lift. We open it and, lo and behold, it's our laundry!!!!!!! - booked a taxi to bring us to the airport. Told front desk we would leave at 5:30am. We go down at around 5:15am and told them that we were there for our pick up but that there was no rush since we agreed 5:30am. We were told it would be a private car with a hotel driver. So we wait & wait until 6am rolls in and we end up riding a taxi!

6,7 Jennifer U.
United States of America
10 ianuarie 2013
Nice place
Friendly and helpful staff
Staff was very friendly, but the room had mold in it

9,7 diana R.
Australia
02 februarie 2013
Great Hanoi Hotel
Stylish rooms,great breakfasts, smiling staff.
we stayed in two rooms for a week,and really enjoyed this place. the rooms (vip)were large and stylish (love the washbasin bowls), with windows over the rooftops of hanoi (7th floor front). the staff were allways smiling and attentive. very helpful. it is located about three blocks from the lake and the main old-city area, which we liked because it was quieter but not far to the action.

9 Michelle B.
Australia
22 ianuarie 2013
an ok hotel
great location
a nice hotel some confusion with staff due to lack of english speaking staff. but rooms very clean and nice rooms.

10 CHIEN T.
Vietnam
09 ianuarie 2013
Great location ,helpful staff , clean & neat hotel
The best hotel in Viet Nam , both for its price and quality of service
Its brilliant location of the hotel and the best quality of service make us decide to stay again and again at this hotel . A few step to Hoan Kiem lake and go around Old Quarter. Many local eating shops and restaurants in the street . We recommend this hotel to both travel and business one

10 CHIEN T.
Vietnam
09 ianuarie 2013
Great 3 star hotel with 5 star quality
Really nice and clean boutique hotel in brilliant location of Old Quarter and the lake
I and my husband pick this hotel for our stay in Hanoi again and again. You get what you paid for , really . Our room was clean , nice decoration with modern amenities . Hot bathtub is really good for the very cold weather in Hanoi . Staffs are more than helpful and willing to help you with all request . Highly appreciate that