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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Centru, Surabaya, Indonezia (Arată hartă)

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Zona Surabaya Centru Număr camere: 125
Wifi gratuit

Opinii clienţi recente

Selectați tipul de călător

 

Foarte bun

7,8

din 1106 opinii

Calitate-preţ
7,7
Situare
8,0
Prestaţia personalului
7,9
Condiţii/Curăţenie Hotel
8,0
Confort/Standard Cameră
7,9
Alimentaţie/Local
7,2
Toate opiniile (1106)
Sortare:
Andrea N. Călător în pereche Italy, 6 octombrie 2011
Hotel internazionale, ben gestito.

Camere spaziose e belle, pulite. Servizio ottimo
8,7
Bel hotel di stampo internazionale. Ottimo rapporto qualità prezzo.
Hudiaratama H. Călător în pereche Indonesia, 19 aprilie 2015
thanks thanks thanks

thanks thanks thanks
10
thanks thanks thanks
Suryadi A. Călător pentru drum de afaceri Indonesia, 15 aprilie 2015
Good For Business Trip

Services, Room and Facilities good
8
Quite Impressive
Anna Y. Familie, copii în vârstă Indonesia, 22 martie 2015
everything is great except for the front desk staf

location, comfort, wifi
7,3
We booked many rooms (2 room. From agoda and 3 others from packages) because it was my sister wedding day. the first day, everything done quite well. The 2nd day,after the holy matrimoni,we need to retouch our make up but 2 rooms that we booked from agoda were not ready. front desk kept telling us to wait from 12 to 2.30pm. I have to call many times to front desk, explain the situation many times bcoz they seems didnt understand or didnt care that the delay could ruin our busy schedules because that was a wedding day... quite big wedding ceremony, thats why we chose mercure. Because the rooms for make up couldnt ready for 2 hours,then we had no choice except to open the honeymoon suite room for preparation. the result, the room that was prepared for honeymoon became so dirty... lots of people came and go, they use the bathrooms, the bed, etc.... front desk staffs (a woman) said that we had to wait because we booked online... A stupid reason,no apologize from them... i have travelling almost around the world,always book my hotels via agoda,never have problems like this.... in my own country... What a pity...
Anna Y. Călător în pereche Indonesia, 22 martie 2015
everything was great except for the front desk

location, food, room
7,7
Everything was great excepr for the front desk lady who was on duty on that 21st april about 12-2 pm... could only say "yes,okay,yes,sorry,okay i will call u back in a few moment, then.... no call at all... until 5x then we lost our patience...
Anton P. Călător individual Indonesia, 21 martie 2015
Standard hotel

Average hotel
6,3
Average stay
Indah S. Călător pentru drum de afaceri Indonesia, 11 martie 2015
the interior of the restaurant was good

food, restaurant, room
7,7
Herman S. Călător în pereche Indonesia, 10 februarie 2015
Nice Hotel, friendly staff

Nice and comfortable room, friendly staff, nice breakfast
7,7
Elisa S. Familie, copii în vârstă Indonesia, 3 februarie 2015
Comfortable stay

Location, staff, cleanliness
8,3
Its our third stay in this hotel. The service was better this time. The room is as good as before so it seems that every room is maintain to a certain standard.
Yuni H. Familii cu copii tineri Indonesia, 2 februarie 2015
Value for money hotels

Room, ambience
9,3
I can say the ambience in room and corridor was so good. As they do renovation, hmm i cant say it is clean. And the staff reception, not too great since i visited 1st time. Need to wait room (even i mentioned early check in). This is my 8th times stayed there. But i cant meet same staff in reception. So they cant treat me as loyal guest. Well, later should be better with renovate room. (Dont mark up the price or guest will choose beautifull cheap boutique hotel around surabaya)

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