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2015
Fantastic 8,5
pe baza a 6004 opinii

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Fantastic



din 6004 opinii
  • Condiţii/Curăţenie Hotel 8,7
  • Dotări 8,0
  • Situare 9,0
  • Confort/Standard Cameră 8,5
  • Prestaţia personalului 8,6
  • Calitate-preţ 8,5
  • Alimentaţie/Local 7,6

Chee C.
Singapore
15 august 2016
Will come again
Location is good, rooms and facilities are modern and well maintained. The price is quite competitive, so overall would have considered good value. Near Ayala mall which is good for grabbing breakfast and groceries/meals. Definitely can do without the hotel breakfast because of the mall. Disappointment is the pool was undergoing renovation.

Hector D.
Filipine
15 august 2016
Booking woes
We were transferred to another hotel. There was overbooking

Bradford R.
Statele Unite
15 august 2016
Run of the mill
good location, clean enough, but nothing special beyond that.

may M.
Filipine
15 august 2016
Very nice hotel
I love the place... Breakfast buffet is excellent

Tsuyoshi O.
Japonia
14 august 2016
good location and reasonable price near nice restaurants
Great hotel near Ayala, most active city in Cebu, nice restaurants and swimming pool for family. We really enjoy breakfast food at the hotel!

Catherine R.
Filipine
14 august 2016
good location
Pros: -Very good location. Ayala mall is just across the street. -Good buffet spread & they change menu everyday -Comfortable bed Cons: -Staff are not well trained. Lousy customer service. It's rare you see the staff smile or greet you. - The reception made a mistake in my booking. I booked 6 rooms inclusive of breakfast. I specifically indicated the number of persons in the room & the type of bed. But when i checked in she claims some rooms are only with 1 breakfast. I ask her to check again only then she was able to get it right. They were able to provide us with only 2 twin bed instead of 5. She said they are fully book. I think they give priority to their corporate clients. When we had our breakfast they screwed up again. They tried to charge me for the breakfast because my room was only for 1 adult. Which is not true. It turned out they made a mistake again and interchange our room with one of our companion whom i booked for single occupancy only. I requested to speak to the manager to ensure they dont make the same mistake & not to mistakenly charge any of my guest. It took a long time for the manager to show up. I have go back to follow up my request. The staff at the buffet reception was frowning at me the whole time.

Catherine R.
Filipine
14 august 2016
Good location
Pros: -Very good location. Ayala mall is just across the street. -Good buffet spread & they change menu everyday -Comfortable bed Cons: -Staff are not well trained. Lousy customer service. It's rare you see the staff smile or greet you. - The reception made a mistake in my booking. I booked 6 rooms inclusive of breakfast. I specifically indicated the number of persons in the room & the type of bed. But when i checked in she claims some rooms are only with 1 breakfast. I ask her to check again only then she was able to get it right. They were able to provide us with only 2 twin bed instead of 5. She said they are fully book. I think they give priority to their corporate clients. When we had our breakfast they screwed up again. They tried to charge me for the breakfast because my room was only for 1 adult. Which is not true. It turned out they made a mistake again and interchange our room with one of our companion whom i booked for single occupancy only. I requested to speak to the manager to ensure they dont make the same mistake & not to mistakenly charge any of my guest. It took a long time for the manager to show up. I have go back to follow up my request. The staff at the buffet reception was frowning at me the whole time.

Kiel B.
Australia
14 august 2016
Great hotel
Fantastic hotel,best stay I have had in Cebu

eliezer T.
Filipine
12 august 2016
Wonderful hotel
The hotel is in the heart of of business in cebu, ayala mall near by.

Karl T.
Filipine
10 august 2016
Good hotel
Its a nice hotel value for money and service is great. Its near Ayala Mall so its convient too.