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Sheraton Laguna Guam Resort

470 Farenholt Avenue Tamuning, Tamuning, Guam (Arată hartă)

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Zona Tamuning Număr camere: 318

Opinii clienţi recente

Selectați tipul de călător

 

Foarte bun

7,6

din 272 opinii

Calitate-preţ
7,9
Situare
6,6
Prestaţia personalului
8,1
Condiţii/Curăţenie Hotel
7,9
Confort/Standard Cameră
8,2
Alimentaţie/Local
7,3
Toate opiniile (272)
Sortare:
Jie C. Călător individual China, 15 noiembrie 2014
Comfortable stay

Staff's smile, Infinity pool, Quick check-in/out
7,7
Quite good cost performance as Agoda rate. But the equipment and renovation of the room is a little old. Swimming pool is fantastic!
Michael C. Călător în pereche New Zealand, 10 noiembrie 2014
Best hotel experience

The room was awesome the pool facilities were top notch. The food and staff performance was faultless
9,7
100% happy from both of us...
Ul B. Călător în pereche South Korea, 6 noiembrie 2014
Cleaning service is really bad

Good swimming pool
6,7
Cleaning service is really bad
Susan K. Călător individual United States of America, 2 noiembrie 2014
Wonderful place to relax and enjoy like home!

The room and bed were very comfortable. The yoga offered was fantastic and the teachers were excellent. The location, landscaping, & pools were peaceful, quiet and gorgeous.
8,7
I had a great time staying there for a week. The staff were always very friendly and helpful, proving me with my every wish. The view from my ocean front room was spectacular and the room graciously appointed and very comfortable. I enjoyed the room and the yoga, the snorkeling and the kayaking, the pools and location very much... I'd stay there again in a heartbeat. Even though the building is older , it is very well kept up and very nice.
Hugo L. Călător individual United States of America, 28 octombrie 2014
Great stay

The staff, the room, the food.
8,7
onderful stay at the Sheraton. Hotel staff was great, the buffet was amazing, and the room was clean and very comfortable. A few issues: first, no WIFI in the rooms. Second, construction caused a lot of noise in the room during the day. Lastly, a bit far away from the main strip. Otherwise nice place.
Youjin L. Călător individual South Korea, 26 septembrie 2014
Room upgraded!! Great!

Room was upgraded. So spacious. Generally staff were friendly and helpful. Also activity programs were great!
6,7
Quite distance to main spot but nice island and good activity like kayak and surf. The point was great with live music. Less care when we leaving the hotel and not great amenity were down points
Alinda P. Familii cu copii tineri Taiwan, 12 septembrie 2014
wonderful room and view.

swimming pool guest room and view are wonderful
9
a great experience. If I visit guam, I will definitely choose Sheraton again.
Theresa E. Călător în pereche Australia, 24 august 2014
Nice hotel, but 3 star not 4

Staff attitude, main pool, burgers
6
The hotel is clean and staff are nice but the food is not up to standard (no cold canned drinks, no brown/wheat bread, etc) it was very basic and we paid a whole lot for not much. The pool is not lit at night, so it's not safe to swim in. It's far from town. I won't be going back.
Sayuri U. Călător în pereche Japan, 14 august 2014
Very satisfied, only the thing was location

Room,service,and swimming pool
8,7
Over roll, perfect. Only the location was far from the shopping area, but near the night market. Love the infinity swimming pool, can see the romantic sunset.
Yiu K. Familie, copii în vârstă Hong Kong, 9 august 2014
Leung's Comment on Sheraton Hotel Guam

Ocean view of the swimming pool
4,3
1. The service for the first 2 nights were acceptable, but very poor on the 3rd night. 2. House keeping staff did not provide sufficient bathing gels and tooth brush for us, i.e. only provide 2 sets despite we have 3 guests. 3. The internet connection with LAN cable within room was unstable, there was no WiFi at room. 4. Hotel claimed they have value-added activity for guest such as fishing, however, it was closed throughout all 3 days we stay, they claimed that it was due to poor weather condition, however, it was full of sunshine during our 3 nights stay. 5. We tried both buffet breakfast and buffet dinner, however, the food varieties and quality did not deserved for its expensive price. For example, for buffet dinner, the end time was too early, i.e. 9:00pm, however, there was no refill of food even at 8:30pm. Besides, the lobster they provide presented with bad smell. 6. The water quality of swimming pool was poor, for example, some guest split sputum into the pool, when I reported it to the lifeguard, he said it doesn’t matter and did not take any action to remove the sputum until I did it myself. Generally speaking, the price charged by Sheraton Hotel did not match with expected service quality it provided.

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