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Rocana Hotel

B2-B10, Lorong Tun Ismail 8, Sri Dagangan II, Kuantan City, Kuantan, Malaysia 25000 (Show on map)

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Rocana Hotel Kuantan - All Day Breakfast
Area: Kuantan City Number of Rooms: 87
Free Wi-Fi

Recent customer reviews

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Good

7.5

based on
236 reviews

Value for Money
7.4
Location
8.3
Staff Performance
7.5
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.9
Food/Dining
6.3
All reviews (236)
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Chong C. Business travelers Malaysia, April 28, 2015
The water from water tap is seriously not clean.

Comfort, serve with breakfast, provide with parking
7.3
It is good but the water in the bathroom is too unclean which makes me feel the only uncomfortable. Other is very good.
Khai Y. Families with young children Malaysia, April 26, 2015
Good hotel to stay for a short trip

Easy access to malls and food, comfortable, value for money
9
The stay was absolutely good, room is huge and clean. Overall is highly recommended to people visiting Kuantan. within minutes of walk, you can reach to malls. If transport if available, withing 5 km radius, u can get delicious local delicacies. HOWEVER, the staff attitude is very disappointing. We arrive at 3pm, but only manage to check in the room at 5.45pm. A long wait, with no welcome drinks or any small action to make us feel better. Reason given was bcos the person who is using the room before us, requested late check out, hence at 3pm the housekeeping can only take place. The staff should have inform us earlier, so that we can go roam around the city, go get some food etc, instead of waiting until 6pm when we are all tired and exhausted. What's more, we are bringing our parents (age 60), they shouldnt have left us waiting like that. The next morning, at the breakfast cafe, we found out that the Milo in the dispenser machine finished, we inform the staff, and what the staff replied was "if it is finished, it is finished, we have no more stock". As a hotel, this should not happen. Anyway, good stay minus the staff attitude. Will return for the room and location, not the staff.
Ong G. Business travelers Malaysia, April 23, 2015
a decent hotel fits a professional

cleanliness, good breakfast
8
Parking lot is a challenge
Jeslyn N. Business travelers Malaysia, April 22, 2015
Great location but limited parking space

Great location, spacious bathroom and huge TV
7.7
Great location, spacious bathroom, huge TV. Lack of hair dryer in room. Very limited parking space. There are basement parking but half of the basement car park has been pre-occupied and not available for hotel guests. Outdoor car park is very limited and the hotel does not provide any free parking voucher. Guests need to check with the receptionist on the available car park or whether car park can be reserve.
Siti M. Business travelers Malaysia, April 21, 2015
have a good rest while really need it..

the room
7.3
Great...but need to wait about 10 min to get the room. The staff very alert and do contact me when notice my car light was not off. The phone room was not function..buy had been repaired after they had been informed. The room is clean..
Hon M. Business travelers Malaysia, April 19, 2015
Good stay

Location, Clean and Friendly
8
Friendly staff and clean rooms
Yee T. Business travelers Malaysia, April 19, 2015
Cosy bed but bad service

1. Comformtable bed 2. Clean room 3. Cooling aircond
6
although I've stated I need an early check-in & were promised to be given the room by 12pm, I was make to wait more than 45mins to get my room ready. The front desk never bother to check if the room reserve is ready & I've to keep asking. The doors of the room is too thin & can here noises from outside & the next room. People walking & talking disturbing my sleep.
Hon S. Business travelers Malaysia, April 18, 2015
clean

clean, convenience, value for money
7.7
clean, and location convenience
Anisah A. Families with young children Malaysia, April 12, 2015
Short stay

Location. Breakfast spread. Pleasant staff
8
Great
Mukhriz M. Business travelers Malaysia, April 5, 2015
comfortable hotel

great location, comfortable bed, value for money
10

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