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Royal Hotel

Estrada Da Vitoria 2-4, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 380
Free Wi-Fi

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10909 reviews

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Edward C. Solo travelers Australia, January 3, 2014
Great stay but let down by poor concierge staff

Spacious rooms, very clean, and good basic gym facilities
Royal Hotel is a bit remote from the casinos, but the shuttle bus easily solves that problem. However, it was very difficult to locate the shuttle bus from Macau Ferry Terminal as there is no visible bus stop for Royal Hotel. Was very disappointed by the slow concierge staff. Check-in and check-out queues went well over 20 minutes. Was very disappointed with the concierge staff. I waited 20 minutes to check-out, and immediately realised I had left a valuable item in my room. The hotel employee refused to let me return to the room to pick up the item - an exercise that would have taken no more than 5 minutes. Instead, she insisted that she would contact me by email, if and when my item was found. This was despite me advising that I was going to leave Macau in 2 hours. Any contact by email would have been utterly useless and pointless. I took matters into my own hands and returned to my room level, and kindly asked a cleaner to let me in. Not the kind of service I'd expect from a 4 star hotel.
Vanessa K. Couples Canada, January 3, 2014
Overnight change from Hong Kong

Location, clean and quiet
Room overlooked small garden square across street-quiet room. The initial impression at front desk not great-staff personality 'flat'. Check in and check out seemed unusually slow. Easy walk to casinos, historical areas, and handy shuttle to a few other attractions and the ferry throughout the day. Did not try any food inside the hotel.
Latif A. Couples Turkey, January 3, 2014
A nice City Hotel

Location, friendly stuff, shuttle
If you are planning to go only biggest casinos, it worths to stay this one due to have shuttle everywhere and be close to ferry and historical places.
Lee Y. Couples Malaysia, January 3, 2014
Good enough

Shuttle bus provided, good value for money, close to city centre
The stay was pleasant and the hotel lived up to our expectations. The staff was friendly. The best part of the hotel was the fitness centre and the pool. The location of the hotel is good as it is walking distance to the old part of the city in Macau and intriguing to explore.
Faith L. Families with young children Malaysia, January 3, 2014
It's a old hotel that need upgrade.

Shuttle bus to ferry, Heated pool
To be honest, I was expecting more for the price I paid. Everything looks old, even the TV is fit to be donated to a museum. Although Bus is provided for hotel guest from Airport to Hotel we did not use it was we waited for half an hour the shuttle was still not available. But the shuttle to ferry is quite frequent.
Regina T. Families with older children Singapore, January 2, 2014
clean big comfortable rooms

big comfortable beds
location is not really good and as close to other casinos as other hotels but for the price it may be a good value. hotel room is extremely extremely clean. however wifi can only be used by 1 person in the room although the room is for two.
Sandy S. Families with young children United States of America, January 2, 2014
Smokey Room, Poor Internet, Expensive, Bad Value

Friendliness of staff
I would caution anyone to stay at this hotel unless absolutely necessary. At Royal, the room was small,no breakfast, one device only for wifi, internet very slow and dropped connection repeatedly. We switched rooms twice because the so called smoke free rooms reeked of smoke – Macau only recently banned public smoking and the hotel is old and dingy that even the smoke free rooms smelled. On top of all this, we had to switch room keys several times because the power kept going out in the room and at times not even unlock the door. All in all, go somewhere else, better value for money just about anywhere else. I cannot believe they claim it’s a luxury hotel.
Yi S. Couples China, January 2, 2014
Relaxed journey

Clean room, friendly staff, value for money
Daniel W. Couples Singapore, January 2, 2014
Convenient and reasonably comfy stay

Good location, Friendly staff, Free internet
Jie Z. Groups China, January 1, 2014
nice stay

Friendly staff
The hotel is good,staff are helpful and nice.But it's a little hard to find.

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