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Royal Hotel

Estrada Da Vitoria 2-4, Macau City, Macau

Recent customer reviews

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Very good

7.9

based on
11716 reviews

6197 reviews in English

Value for Money
8.0
Location
7.6
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.3
Food/Dining
6.9
All reviews (11716)
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Rebecca F. Solo travelers Australia, April 13, 2013
poor room service

clean room
5.7
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Joan L. Groups Singapore, April 13, 2013
the staff are very friendly

the club is small but good enough for us to play
8.3
Great! When we first checked in, the counter staff was very fast and helpful to check in for our group. when we checked out, as there are 9 of us with luggages to go back to HKG, we were asked to queue up for the shuttle service, the staff (Alex) was very helpful and help us to be sitted in the bus before other passengers and also helped us to load our luggages...We appreciate such great service. Keep it up!
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Man E. Families with older children Malaysia, April 13, 2013
Poor check in and staff is blur blur

have shuttle bus to terminal (free) and airport (pay)
4
toilet and bathtub stuff feel very uncomfortable.during check-in period the staff is not well in explanation on the booking of shuttle bus to airport.
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Manoj A. Solo travelers India, April 13, 2013
just ok stay at the hotel . value for moneyl

friendly staff comfortable room and value for money
5.7
location did not like. 10/15 min steep walk to casino areas. no complementary wifi in rooms and just pickup from airport complementary rest one has to arrange on ur own and only 2 times in a day shuttle avlb for transfer to venetian casino
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Yoke C. Couples Malaysia, April 13, 2013
Clean and big room, near town

clean room, friendly staff
8.7
Clean and big room, near restaurant and town
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Elmer C. Families with young children Philippines, April 12, 2013
Excellent service

cleanliness, great assistance of concierge and bell boys, and courteous except for Chinese nationals
8.3
There should be an automatic transfer from Airport to the Hotel for free as part of the package
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Fanny H. Couples Singapore, April 11, 2013
Staff with excellent command of english & service

Comfortable, Feels at home, Excellent staffs
9.7
The stay at the hotel was really good. The service of the staffs were excellent. They are very attentive and the room service was good especially it was raining on the morning when we were hungry. The food came fast and the coffee is excellent.
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Cata N. Groups Australia, April 11, 2013
use a bit more english to help comunicate

room, location and transport facilities
7
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Lee S. Business travelers China, April 10, 2013
highly recommend

good location, good service, comfortable room
8.7
The location is good. The banks and restaurants are within walking distance, so very convenient. The community it locates is clean and not crowded, moreover, it is on the uphill, so the air more fresh. There is a garden opposite to it, you can do morning exercise. The staff are friendly and polite. The breakfast buffet is rich, with good variety of choices.
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Bo R. Solo travelers United States of America, April 10, 2013
good hotel

,food, clean, city
8
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