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Royal Hotel

Estrada Da Vitoria 2-4, Macau City, Macau

Recent customer reviews

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Very good

7.9

based on
11711 reviews

6196 reviews in English

Value for Money
8.0
Location
7.6
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.3
Food/Dining
6.9
All reviews (11711)
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Tong K. Groups Hong Kong, November 2, 2014
Not Bad

Reasonable Price; Tidy; Nice Front Desk Service
6
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Tang Y. Couples Hong Kong, November 2, 2014
so far so good

clean, big, expensive
7.7
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Man T. Couples Hong Kong, November 2, 2014
so far ok
6.7
This customer has only rated this hotel and has not submitted any comments.
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Hamidah R. Solo travelers Malaysia, November 1, 2014
Splendid Stay

Helpful staff, clean and comfortable
7.7
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Sit M. Families with older children Malaysia, November 1, 2014
cleanliness and helpful staff

cleanliness, easy access to interest place, and good food around
6
good.
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Shamika S. Business travelers Canada, October 31, 2014
Breakfast pretty bad

Nice big room; Super comfortable bed, and pillows; really nice body lotion/shampoo etc.
5.7
Terrible breakfast. Coffee was the worst. Asked for a café latte and it took a lot of time of consultation between staff and after 20 minutes I was informed that this was extra (meaning I have to pay). Agreed to pay. Then after another 10 minutes later I was told that the machine was broken!
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Kwok Y. Business travelers Afghanistan, October 31, 2014
Terrible smell

location
4.7
We were assigned to a room on the 11th floor, which had terrible smells with some sort of chemicals? I didn't want to have my asthma triggered so we asked for another room. Second time round we were on the 14th floor which is a smoking floor (we did requested for non-smoking room). We had to go down to the lobby again for a change. Finally, we have a smaller room than the other 2, with no smell. I have been staying with Hotel Royal for many time in the past, it is certainly the worst experience I have encountered! Fado restaurant did not know whether hotel guests have discount or not, the lady on the door asked us to enquire when we were having the meal, she only takes bookings and doesn't know. However, on the day when we had our lunch there, she was one of the waitresses!
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Mabael B. Families with young children Philippines, October 31, 2014
A fun Vacation

Accomodation, Cleanliness and the Hospitality
9
Good
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Tommy T. Solo travelers Indonesia, October 30, 2014
Average hotel

Shuttle bus, near 7-11
6
Nice hotel, location away from city center, okay stay
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Leow T. Couples Malaysia, October 30, 2014
Good room,well maintained .

Good value for money.Very well maintained .
8
Comfortable,relaxing except transport not as convenient compare to others
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