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Royal Inn Hotel

No. 128D8, Sothearos Boulevard, Bouding, Phnom Penh, Cambodia 855 (Show on map)

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Area: Bouding Number of Rooms: 30
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
1045 reviews

Value for Money
7.6
Location
7.1
Staff Performance
7.3
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.5
Food/Dining
6.6
All reviews (1045)
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Ratjiraporn H. Couples Thailand, November 14, 2012
Great location

friedly staff and helpful
7.7
Good location only about 15-20 mins walk to riverside, near shopping area and sightseeing spot like the palace.
Guillaume P. Business travelers France, November 13, 2012
Clean room

Good price
4.7
The hotel is a bit excluded. The room are good size, quite clean. The wifi is a bit weak unfortunately. The food is overpriced and the breakfast too siple and not very good.
Edde K. Couples Malaysia, November 12, 2012
Good location, very small room

Near attractions
6.3
Small room, unfriendly staff, near attractions and river
Ruolan Z. Groups China, November 11, 2012
comfortable stay

Large rooms, cleanliness & close to attractions
8
It is worth the value of money. The room was really big and with good wifi connection. The staff are very friendly.
Sean S. Families with young children United Kingdom, November 9, 2012
Not the best experience unfortunately

Good location close to Palace/ Riverfront/ $6 tuktuk anywhere in town/ $9 taxi from airport- only took about 20mins in traffic. Hotel DID provide a cot for baby to sleep in.
5.7
Room was a good size and had fridge and tea/coffee as expected on arrival. Sadly the bath stopper/plug did not stop water draining out so first night our little one could not have proper bath- was fixed on day 2 quite quickly after reporting to front desk. Problems 1. Floors were filthy everywhere- noted when our little one used his walker and had BLACK feet afterwards. Bedroom was no better and didn't get cleaned when room was serviced (I checked ours and also watched another room get serviced whilst in corridoor, where floor was not mopped). 2. Menu had very few vegetarian options- when asked they said they would do anything, but wouldn't cook an omlette upon request! 3. Where we sat in the restaurant and spilled a drink on table cloth, the next day the stain was still there- clothes had not been changed. 4. Food ordered from the restaurant for room service was ordered 2 hrs in advance and arrived to the room 45 minutes late. 2nd time it was 15 mins late and it took a phone call and a further 10 mins to get the food. Not good when trying to feed a hungry little one! 5. Breakfast (Western set) was inconsistant. One day we got everything on menu as expected. Next day we had to ask for the juice and coffee afterwards as it was not brought. Also, not nearly enough butter, jam. No cereal option. 6. Receptionist would not accept a Riel note which had tape on it (we got given it at the market). Instead of refusal however, she offered to buy it from us for half it's value! Generally well intentioned and polite staff, but young and limited English at times (did not understand 'bowl'). Not sure how much hospitality training they get, if any? We used it as stop gap whilst passing through and glad we are not staying there upon our return to Phnom Penh. We would not choose to stay there again. I don't like or make habits of writing bad reviews but feel it's important to share this experience to help others.
Hana C. Couples South Korea, November 4, 2012
Small and Cozy hotel

Clean, friendly staff
7
The room is clean and has windows. The area around the hotel is a bit dark and smelly , not very convenience to get around unless using a Tuk Tuk. Breakfast is lack of variety.
Keith T. Solo travelers Singapore, November 2, 2012
poor service and room

nothing
3.7
far from nightlife and attraction. poor reception service. room stay for the standard room is small and unbearable, upgrade to deluxe room, air con is not working. have to show that i am piss off to get a king bed -.-
Siah J. Couples Singapore, October 30, 2012
Excellent room

Clean and spacious room, value for money
9
Excellent room for the amount paid. Clean, spacious and well equipped rooms. Staff is able to arrange from transportation out of phnom penh. The hotel also have a pretty decent bar and restaurant. Location wise, it is quite a distance from the main river front where most of the F&B are located. Walkable but would take about 30mins. There are quite a number of massage parlors along the same street with the hotel. Expect a bit of touting espcially if you are a lone male traveler.
Randy R. Couples Philippines, October 29, 2012
Do not expect too much, you get what you pay for

in the heart of the city near attractions
6.3
conviniently located walking distance to the park and riverside. food is also very easy to come by. we booked a standard double but was given a twin instead. our room seems quite old and we also didn't get the riverside view that the we saw as the hotel feature when i was booking. the bell boy was very attentive and thoughtful but the rest of the staff are really mediocare and seems like not putting enough effort to understand what you really mean. overall for the price you can't expect so much.
Daphne N. Groups Singapore, October 27, 2012
Decent Hotel but location not as accessible

Staff were very helpful and friendly and beds were comfortable
7.3
Rooms were decent but we had to stay in a room with no windows despite request. Amenities were basic so don't have too much high expectations. Location right is slightly at the periphery of the city center so you might have to call a tuk tuk / taxi for US$1-2. Staff were very friendly and helpful and the stay was overall enjoyable.

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Customer Reviews - Royal Inn Hotel, Phnom Penh

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