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Royal Orchid Guam Hotel

626 Pale San Vitores Road Tumon, Tamuning, Guam 96913 (Show on map)

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Area: Tamuning Number of Rooms: 205
Free Wi-Fi

Recent customer reviews

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Pleasant

6.9

based on
221 reviews

Value for Money
7.1
Location
7.9
Staff Performance
6.8
Hotel Condition/Cleanliness
6.0
Room Comfort/Standard
6.7
Food/Dining
6.8
All reviews (221)
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Lyndsey C. Couples United Kingdom, April 5, 2013
Guam is beautiful which made up for the poor Hotel

Friendly staff
5
We booked the hotel because it advertises free Wi-fi, however the wi-fi was very unreliable and speed was incredibly slow. There is nowhere to eat unless you go to one of the independent restaurants so no breakfast available, if it was this was not made clear. The room was noisy because of the fridge and air conditioning. The room also felt damp and the toilet broke at least once every day.
Ma J. Solo travelers Philippines, March 31, 2013
Worst hotel

Cant say anything nice
3
There were no complete set up of toiletries. The aircon malfunctioned so we had to sleep without aircon. Non responsive staff
Jungeun K. Couples South Korea, March 11, 2013
a inhospitable recptionist

there is no good point
4.7
Louis H. Solo travelers France, March 11, 2013
Very Disappointing

Staying ONLY one night
3.3
Horrible Stay. Where do I start ? I have never seen a Room so dirty ! (I wish we could attach pictures to our review to show you). Big stains on the floor and ceiling. Windows covered with green mold. Shower glass doors covered with so much scale that you can hardly see through. No decoration in the room, Old TV, Wifi not working on the entire floor and staff couldn't care less, not even a hotel description/welcome guide in the room. Overpriced Motel !!!
Eileen A. Couples United States of America, March 9, 2013
Not at all up to USA standards

nothing, lovely Filipina desk clerk who did the best she could with the little she had to work with
4.3
cultural shock, lack of understanding of English,no washcloths,no restaurants nearby,basically no ammenities
Peregrin T. Couples Philippines, March 7, 2013
great location but very poor service

location and rate
5
Very poor service no business center no wifi in our room aircon not working dirty carpet
Muwen L. Solo travelers Taiwan, March 7, 2013
Conenient location with nice parking

Double bed, Rommy
7.7
I'm very happy with the location and the fast booking with the rate. good front desk service.
Teresa C. Couples United States of America, March 2, 2013
Good location and good value for your money

Good rate, big rooms and centrally located
7.7
Andrea G. Families with older children Philippines, February 26, 2013
Nice location but that's it.

The rooms are quite big.
3
The service was lousy. The towels were not given on time. One of our rooms did not have blankets. The employees were not properly uniformed. Faucet water did not have strong pressure. Bottled drinking water was only offered free once.
Daniel Y. Business travelers United States of America, February 20, 2013
Decent location, informative and helpful staff

Clean
8
The place is showing its wear and tear. But it's clean, and the location is pretty good. For the price during the peak season, probably not worth it. Just like everywhere else in Guam, Internet is terribly slow, and the ethernet cable wasn't working (wifi only in my room).
Restaurant Tip: There's a free shuttle to the main drag area (or you can walk it, about 15min walk). It's the Duty Free Shop shuttle (not the red ones). There's a pretty good Jamaican restaurant next to the place. If you walk, be careful of the hustling from the several "massage" parlors.

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