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Royal Orchid Guam Hotel

626 Pale San Vitores Road Tumon, Tamuning, Guam 96913 (Show on map)

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Area: Tamuning Number of Rooms: 205
Free Wi-Fi

Recent customer reviews

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Good

7.1

based on
22 reviews

Value for Money
7.1
Location
8.3
Staff Performance
6.7
Hotel Condition/Cleanliness
6.6
Room Comfort/Standard
6.7
Food/Dining
7.3
Business travelers (22)
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Tom R. Business travelers United States of America, April 23, 2015
Just very ok. But a good value for the money

Location , price, staff
7.3
Kevin F. Business travelers United States of America, December 9, 2014
Hi

Location
6.3
It is what it is for $80 per night, do not expect anything more. The internet is almost no internet, when it does work it hardly works. The place is old and they just do not seem to attempt to keep it clean or do general maintenance. A bag of trash set outside the 7th floor elevator for damn near 24 hours until I finally told the staff. When I was checking in someone was complaining about the shuttle service to the airport (they waited an hour) and when I checked out someone was complaining about waiting 30 minutes for the shuttle to get to the airport. I took a cab both ways. Like I said it is what it is for $80 but next time I'll spend $120 and stay somewhere else.
Frank C. Business travelers United States of America, October 6, 2014
great while the wifi in the rooms exists.

location , restaurants and
8.7
great stay wifi in rooms did not exists had to go to the lobby to get wifi which was very uncomfortable to do when i had a suite had to leave a day early because of the typhoon so i lost a whole day without a refund .
Billy Y. Business travelers Singapore, August 28, 2014
Value For Money Hotel

Location, near to shopping and reaturants
7.7
Generally a comfortable hotel for tourists and families.
Cecil R. Business travelers Japan, August 26, 2014
Neglected Elegance

they provided a sharp pencil for my use.
3.7
It did not burn down during my visit, To be honest I have been avoiding the Orchid because of several multi day a/c outages. I heard that the management changed so I tried it again. This time the wireless did not work at all, I called for help many many many time, all I got was lame/madeup excuses, so any time I wanted to check my mail or schedule I had to go to Mc Donalds. Looking over the room it is obvious that once the Orchis was a classy place, now the rust, bubbling paint and the high level of grime so the decades of neglect. At least this time the washer did not destroy my pants. STAY AWAY.
Alex A. Business travelers United States of America, May 24, 2014
Filthy room

Parking, fast check in-out, restaurants
4.7
They need to hire a professional house cleaning supervisor.
Kyung L. Business travelers South Korea, May 23, 2014
You get what you pay for and sometimes less

water pressure what good, access to the airport was great, and lots and lots of parking space
5.3
First I didn't get my king size bed but two twins, then I had the nosiest air conditioner in the world, and it barely kept the room cool. Second the bathtub was ... lets just say I would not take a bath in it. The bed smelled of mildew and they had no one to change the bed cover because there was no maids past 6pm. The few people that actually worked their tried all they can to help but they are so understaffed its not funny.
Marcus H. Business travelers United States of America, April 17, 2014
Outdated, but nice hotel

Large rooms, nice location, great restaurants
7.3
The room and bathroom was big, but outdated. If they modernized and got new furniture/TVs, this would be the perfect hotel in Guam for the price.
Allan M. Business travelers United States of America, November 26, 2013
My stay was just over night but it was a quiet nig

location, food and quiet place
7
no problem except for the bathroom shower door. it needs renovation coz its getting flooded when you use the shower.
Warunee C. Business travelers Thailand, October 21, 2013
Nice and Friendly Staff, Good Restaurant

Nice and Friendly Staff, Good Restaurant
7.3
I really like the foods at the restaurants. I tried the foods at Tony Roma and Calvi. The front desk staff and the driver are friendly. However, the hotel is quite old, the room is damp and I can smell the moldly smell.

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