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Royal Park Hotel

8 Pak Hok Ting Street, Sha Tin, Hong Kong (Show on map)

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Area: Sha Tin Number of Rooms: 443
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

from 346 reviews

Value for Money
8.3
Location
8.5
Staff Performance
8.6
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.8
Food/Dining
7.6
Solo travelers (346)
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Xin L. Solo travelers China, July 15, 2015
Good location with just so so service

Location, big room
6
This hotel is near MTR station and just located above a few shopping centres. It's convenient to go to the Hong Kong island because of the location. And it's also convenient to go to airport (near the train station). However, the front desk staff is not as friendly as I expected. I don't think their service standard can match their rate which is 4-star. I arrived hotel at 10 am which was a bit earlier than usual check-in time. I understand that there may not have room available because previous guest hasn't checked out. I deposited my luggage with Concierge staff and left my handphone number with the front desk staff because they promised to give me a call once there's room available. When I came back at 1 pm, I was told that there's no room available. One of the staffs challenged me with bad attitude that whether I can accept double beds room at smoking floor. I have requested one big bed room at non-smoking floor. If I can accept alternative, why did I specify at the first place? I was so tired, sleepy and frustrated because I have hanged out 3 hours after I reached hotel. Especially after front desk staff gave me a black face with bad attitude. She never showed good manner which was compulsory for service industry. The aircon in the room was not working properly, the room temperature ranged from too cold to too hot, never sustain at a reasonable range. The facility was a bit old and there's no robe in the room. Cleaner kept knocking my door the other day when I tried to rest. Although I have told her that to come back in the afternoon after 2 pm. I know I didn't put the don't disturb card outside the room because I was too tired to get up. Nowadays, using don't disturb card is a bit out of date for a fashion 4-star hotels. Overall, I think it's a bit overrated for this hotel considering their facility and service standard.
Ming K. Solo travelers Malaysia, July 5, 2015
Location, location, location

Location, Space & Cleaniless
8.3
Royal Park Hotel is strategically located next to Shatin MTR & connected to a few departmental stores. It is nearer to HKIA if compare with hotels in HK Island
Loo B. Solo travelers Singapore, June 27, 2015
Good to be back

Clean, convenient, service
7.7
Hotel is next Shatin mall and train station. Thus, getting around is easy & food is plentiful. The stuff are friendly. Comfortable bed. Just a couple of small matters to highlight: in room wall outlet are 3 pins not too travellers friendly. The sound proofing is average, in room conversations can be heard.
Joseph P. Solo travelers Hong Kong, June 25, 2015
Clean but too much Mosquitos inside the room

friendly service good price clean room
10
Chan W. Solo travelers Singapore, June 24, 2015
I will recommend this hotel to my friends

reasonable price, comfortable hotel room & best location
8.3
Comfortable
Luff-Yim S. Solo travelers Hong Kong, June 22, 2015
Clean, excellent hotel food, easy reach to shoppin

good food, comfort room, good shopping
8.3
I really like the hotel Chinese restaurant and have enjoyed excellent food! The room is spacious and comfortable, except can't find any room service for food? Easy reach to many restaurants and shopping, and there is a good concert hall within few minutes by walk. easy reach for train to the new territories and MTR
Wei C. Solo travelers Singapore, June 17, 2015
Great customer service at Royal Park Hotel

Excellent Customer Sevice, Location and Cleanliness
10
Su Y. Solo travelers Malaysia, June 8, 2015
Great location, comfortable room, helpful staff

Great location with connections to public transport, shopping malls & restaurants. Staff are helpful & polite. Very comfortable & clean room
9
Jason L. Solo travelers Canada, May 10, 2015
Never disappointed

Location, staff, cleanness
10
I think this is the 3rd time I stayed at this hotel. The location is as convenience as it used to but with more visitors. The hotel staff are very helpful and polite. The room I had was fantastic: 14th floor with ocean view! One thing to mention is that they should put more staff at restaurant so customer don't have to wait for their servers too long. Overall, the hotel is worth for the money!
Ka Y. Solo travelers Hong Kong, March 7, 2015
Clear & tidy hotel

comfortable, nice staff, location is good
8.3
Feel relax in this trip. Very comfortable during live in this hotel. Staff are kind.

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Customer Reviews - Royal Park Hotel, Hong Kong

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