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Royal Phuket City Hotel

154 Phang-nga Road, Muang, Phuket Town, Phuket, Thailand (Show on map)

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Area: Phuket Town Number of Rooms: 251

Recent customer reviews

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Good

7.3

based on
943 reviews

Value for Money
7.4
Location
7.8
Staff Performance
7.3
Hotel Condition/Cleanliness
7.0
Room Comfort/Standard
7.3
Food/Dining
7.2
All reviews (943)
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Hor Y. Families with young children Malaysia, December 9, 2014
my unpleasant comments on my stay

large room,,quiet and powerful air con in room
7
there was at best,warm water for bathing etc.I complained and house keeping people came and make some adjustment and ask us to wait and let the cold water flows out.But the problem remains.There is no wi fi ,either in room or lobby.You have to ask from counter for the day's password etc and then log-in inside the room then only connection .You need to be quite competent to do the log -in.There was also no air con in the passage way from lift to room.They are still using old style TV in room instead of Plasma or LCD TV
Olivier J. Families with older children France, December 4, 2014
well located to go to koh phi phi, krabi

location, room space, bathroom
6.7
Colin L. Couples Thailand, November 28, 2014
Staff are not helpful and full of Chinese tour

Location is the best, it is right in the middle of Phuket town
5.3
Was given free wifi access, however password must be changed every 24 hours and therefore need to contact the front seat to obtain new password. Checked in to the room at 2pm however the password expired at 10am on the following day.Therefore contacted the front desk however I was asked to wait until 2pm before I can get the password for the day or else need to buy the wifi slip. To cut it short, wifi became the basic requirement for a hotel. Do not recommend to stay at this hotel if you need to use the Internet. The buffet breakfast is like a war zone when 100s of Chinese tourist raid the restaurant. Swimming pool is not operation there is a since read closed for chemical
Edouard T. Solo travelers Switzerland, November 27, 2014
good value for money

again good value for money excellent value for money idem
8.7
this is a place mostly frequented by asian groups. it has though all the amenities of a top hotel. the room, with sea view, was surprisingly quiet, quite clean, with all the main international tv channels, including cnbc. the maid was nice and helpful. breakfast was good and plentiful, the staff very kind. as its name indicates, it is a city hotel which might not be suitable for beach lovers. for me it is ok as it is near a few delicious restaurants and old phuket is lovely with many buildings beautifully restored.
Punya T. Business travelers Thailand, November 12, 2014
Overall is okay. But the price is too high.

Location, Price and Cleanliness
7.3
Carl W. Solo travelers Australia, October 31, 2014
Good solid value and comfort

Large, spacious rooms; good dining facilities, friendly helpful staff
8
I have stayed here several times and always found it good value and very comfortable. One downside is the lack of free wi-fi (apart from one hour a day). The breakfast is great for general Thailand standards.
Kritsada S. Solo travelers Thailand, October 11, 2014
Not so bad but not as good as i thought

Gym, spa, food
7
only thing i really disappoint is they charged for wifi and the price was like hell expensive as well as sauna, steam room which they charge a hotel guest for using it. In the hotel description, they didnt inform such thing all they said is provided which should be free. Other than that its all fine for me.
Bryan C. Couples Australia, October 4, 2014
Good location

Close to Expo markets, short walk to Robinsons Dept store, Close to good restaurants
6.7
This was our third stay at this hotel and it is looking a little worn and tired. The best thing about it is the location. Opposite the Expo markets, short walk to Robinsons Dept store and the Ocean Centre. Walking distance to local morning markets. The water in the bathroom is NEVER hot - just luke warm and sometimes not even warm!! Reported the problem but it wasn't fixed. The bathrooms are very old and in need of a face lift. The check-in staff were very efficient but there was NO free WIFI anywhere in the hotel. Most unusual as almost all hotels in Thailand have free WIFI. The breakfast was a mix of Thai and Western foods which we enjoyed. The staff in the breakfast restaurant never smiled and the staff in the lobby café were quite vague. Have decided not to go back to this hotel.
Paul G. Couples Australia, October 3, 2014
Not worth the money

Can't name one
4
Good location for Vegetarian Festival.Other than that,breakfast had good variety but the hot food was cold.The shower barely had warm water.Rooms outdated.Pool area dirty,rundown. Reception staff not helpful,seemed to look after Chinese guests a lot better.Other than that the housekeeping staff very helpful.
Ang S. Groups Singapore, October 3, 2014
no free wi-fi to connect to internet. not convenie

room.
6.7
No comment.

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Customer Reviews - Royal Phuket City Hotel, Phuket

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