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Royal Plaza Hotel

193 Prince Edward Road West, Kowloon, Mongkok, Hong Kong (Show on map)

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Area: Mongkok Number of Rooms: 699

Recent customer reviews

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Excellent

8.4

based on
11716 reviews

8262 reviews in English

Value for Money
8.2
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.7
Food/Dining
7.5
All reviews (11716)
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Derek A. Families with young children Singapore, December 19, 2015
5 night stay at Royal Plaza

Connected to Mongkok East MTR and Mall with 6 floors of restaurants and shops. Convenient. Also connected to the overhead bridge that link to various street and Mongkok MTR
8
Good stay experience.
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Candace K. Families with young children Singapore, December 19, 2015
Comfy and enjoyable

Location, beds comfortable, rooms big
9.3
Enjoyable and comfortable. Spacious room. Bed was comfortable. Toilet was big and spacious. Will consider staying again if we visit Hong Kong again
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Goh D. Couples Singapore, December 19, 2015
Clean and new hotel

1) Good location 2) Near nice eating places 3) 8 minutes walk to MTR
7.3
Comfortable Though it is linked to Mongkok East MTR, it is not very useful to board the train at Mongkok East MTR. Most of the time, we walked further to Mongkok MTR
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Lynn Y. Families with older children Singapore, December 19, 2015
TERRIBLE STAFFS, TERRIBLE HOTEL CONDITION
3
Firstly their staffs are rude, and their service is horrible. When asked to dine in their restaurants, they told us that its all reserved and to come back at 8.30pm (when in fact, its all empty!) Well, thats ok, so, we came back later at 830pm, and the seats were all 'fakely reserved' and they placed us just beside the toilet to dine. When asked to shift to another table, they claimed that it is reserved and do not placed us in those tables. And guess what? their closing hours is at 11pm, and at 1030pm, those seats that they claimed were reserved, were still vacant! NO one came at all. In addition, on our 3rd night of stay there, the toilet cant be flushed and they told us to use the lobby toilet as leave our unattended poo in our room for the whole night. This hotel is just too terrible, 5star as it claims is fake. Location is not good too. Yes it is near the train station, but to go to the central or anywhere else, you would have to change to at least 2 train track lines. Never ever going to come back.
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Bee H. Families with older children Singapore, December 18, 2015
Great hotel service and location

location, prompt service, room deco and size
9
Very pleasant. Most of the staff were helpful and friendly, except one male front desk staff on duty during wee hours (5am) who was nowhere near pleasantly friendly. Other than that one, the rest of them, bellboys, concierge staff and others were generally prompt and helpful. Rooms were clean, well-furnished and beautiful. Nespresso machine and capsules were provided in the rooms I booked. Deserved the 5-star rating. Located near Fa Yuen Street and within walking distance to Mongkok MTR, the hotel is situated at a convenient spot.
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Hamidah S. Families with young children Singapore, December 17, 2015
Strategic location

1) Helpful staffs 2) connection to the shopping mall 3) Easy access to public transport
10
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Sally L. Families with older children Singapore, December 17, 2015
Another splendid stay!

Location, cleanliness, spaciousness in the room.
9.3
Another splendid one! This is my 3rd year of stay and returning to stay in this hotel year-on-year is always a right choice! The hotel is always upgrading itselves and am always impressed by its services and comfort of its rooms. Keep it up!
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Teo C. Couples Singapore, December 17, 2015
Excellent

Convineint to find food, walking distance to shopping streets, easy excess to MTR.
8
Pleasant and nice stay.
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Teo C. Families with young children Singapore, December 17, 2015
My view from my stay for a week at Royal Plaza Hot

convenience, near to shopping mall and MTR station. Comfort and fast check - in and check - out.
7.3
Excellent with good counter service at the lobby. But service with the house keeping is not that good because they will miss out something here and there.
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Seah X. Families with older children Singapore, December 17, 2015
Compliment

Staff attitude, room condition, location
9.7
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