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2015
Excellent 8.4
Based on 12549 reviews

Recent customer comments

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Excellent



based on 12549 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.7
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.5

7.3 Belinda L.
Philippines
August 03, 2015
most clean, comfortably, best location & enjoinab
accessible for shooping. very clean no smell. reasonable price
Very satisfied for our 5 nights stayed. We have a relaxing vacation. We dine at the dimson chinese restaurant. Go shooping at Moko mall.Having great time with the family members. Having snacks at the food court with huge of good & delicious foods. Surely we wil came back & stay more days. Hope we can have more discounts at the hotel. More lower price for longer stay.

10 YU C.
Taiwan
August 03, 2015
Not bad
not bad

9.3 Sheena O.
Malaysia
August 02, 2015
Good
Location , Cleanliness , Staff
I stayed for only two days in here , but the service is the best of the best :) will consider to stay again when I'm having my vacation at hk

6 KA C.
Macau
August 02, 2015
It's ok!
good location

8.3 Mercedes T.
Philippines
August 02, 2015
Definitely a five-star hotel!
Good ammenities, good service and good facilities.
We had the best stay at the hotel. There's a hotel and MTR beside it, but it's still a bit far from Tsim Sha Tsui, Causeway Bay and other tourist attractions.

8 Weng Y.
Malaysia
August 02, 2015
Clean, location, spacious, efficient, comfortable
As above

10 Kah Q.
Malaysia
August 01, 2015
good
room
Good

9 Chern M.
Singapore
August 01, 2015
Great business hotel in mongkok
Efficient service, accessible location, attached to a mall.

6 YEJIN D.
South Korea
July 31, 2015
Dirty, uncomfortable Hotel
Cheap price, near mongkok, swimming pool
For the first time, it smells bad. I think it's from air conditioner. We request higher level room. but clerk gave us the lowest and end of the aisle. It made us mad and uncomfortable. Also, room is nearby swimming pool so that we couldn't protect out privacy. I'm sorry we couldn't go to swimming pool, which I heard is fantastic.

6 Andrew E.
Singapore
July 31, 2015
Poor Housekeeping staff performance
Next to mall; connected to MTR station though it is the West Rail and hotel security is excellent.
1. I have booked a Plaza Deluxe room for 2 adults and a baby and another Plaza Family Deluxe room for 3 adults. As for the Plaza Family Deluxe room, upon check in, found only 2 sets of bath towels, hand towels and face towels. I requested on the first night and was given a third set of towels. However, the same happened on the second and third night stay; when I called to get the third set of towels, it never arrived after waiting for 1 hour. In the end, I just make use of the towel for swimming as my bath towel, minus the hand and face towels. This should have been arranged every day by housekeeping as housekeeping knew the room has 3 adults staying as per my booking, payment and check in registration. 2. The morning breakfast is a hassle. The mall restaurant for breakfast opens after 10:00am, as for breakfast in the hotel restaurant, it needs to be booked one day in advance. There is another restaurant for dim sum within the hotel, but it is small and also opened to public. I have to wait for about 40 minutes before being seated to a table with my family of 5 adults and one baby.