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Royal Plaza Hotel

193 Prince Edward Road West, Kowloon, Mongkok, Hong Kong (Show on map)

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Area: Mongkok Number of Rooms: 699
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
10244 reviews

Value for Money
8.2
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.7
Food/Dining
7.5
All reviews (10244)
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Yuliana F. Families with young children Indonesia, June 24, 2014
A nice short stay

The hotel is next to an MTR station, a shopping mall and close to Mongkok area
6.7
It was good but it's kind of irritating at night when the hotel staff ask for room number everytime you are going to your room. The staffs are not that friendly, the check in staff took forever and the bell boy was kind of rude.
Bryan S. Families with older children Singapore, June 24, 2014
Not up to expectation

Free wifi, Shuttle bus to airport link train, near mongkok
3.7
1.) Hotel has overly strongly perfume smell, too strong till is uncomfortable breathing. 2.) Check-in and Check out are way too slow, at least 10min at the counter (excluding queuing time which is also long). Check in and check out processes are at least 3 times longer than international hotels we have stayed in many countries. System/process seem to involve a lot of paper work and documentation than average procedures in other hotels. -Hope to see the management improve the workflow to be more customer-oriented, and less selfish administration benefit. Other less information documentation should be handle in the back office, not taking up customer's time 3.) Room is excessively humid and moist. It was hard for asthma person to live in. Asked for room change but was rejected, and after checks, they blame it on the aircon being set to too warm (which was 25degree Celsius!). insisted we have to turn it down to 20degree celsius which was so cold for comfort. Ridiculous. Our travelling family staying in 18th floor did not have this problem. 4.) At check-in, staff was so engross with the system, decline our question by saying she will answer after she finish the administration, but completely forgot both queries we asked. Not service oriented at all.
Guan K. Couples Singapore, June 24, 2014
Relaxing and comfortable hotel

Cleanliness, Staff and Relaxation
9
Easy access from the airport by taking the airport express with shuttle bus all the way to the hotel lobby. Was assisted by friendly staff for luggage just that the time taken to check in taken us about 30mins of waiting. Location was great as it was just above Mongkok East Station & takes a few mins walk to Prince Edward station and Mongkok Station. Room was clean and service rendered was excellent
Wenyuan H. Families with young children Singapore, June 24, 2014
Clean

Swimming pool, city center, renovated
8.7
Cai F. Families with older children Singapore, June 24, 2014
Biggest Room in Hong Kong that we met

Very Big room in Hong Kong , Clean Room , Nice Room
10
Great Room , Best Stay and near shopping area.
Alvin T. Families with young children Singapore, June 24, 2014
VALUE FOR MONEY

GOOD LOCATION, AFFORDABLE RATES AND COMFORTABLE HOTEL
8
in addition to the good location, hotel staff was friendly and accommodating. I think tourists would be delighted to know if you had missed the chance to buy a PCCW sim at the airport. The hotel lounge has stocks and they are sold without additional costs.
Ho B. Families with older children Singapore, June 24, 2014
Great rooms, but rather strict staffs/ rules

Room price, space and quality
8
Great stay, took quite awhile to locate the exact location of the hotel late at night. Connected to a MTR and shopping mall, it is very convenient. The staffs were rather strict while we were waiting for check-in at the lobby, they kept asking for our room number. Overall, great stay and comfortable rooms. Will be staying here again in a few more days.
Foo Y. Couples Malaysia, June 23, 2014
great

great
8.7
great
Yeo C. Families with older children Singapore, June 23, 2014
Luxurious, Comfortable, Perfect

Comfort, Location, Wellness Center
9.3
Everything was good. Check in was strictly adhered though, prolly faced with huge traffic of guests. Thus, waited for a lil longer, but staff agreed for our request for a late check out, albeit just an hour. Would definitely stay here again if I travel to HK again.
Siew C. Families with young children Malaysia, June 23, 2014
A pleasant stay for the trip.

NIce and cleanliness, safety consideration, room spacious
8

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Customer Reviews - Royal Plaza Hotel, Hong Kong

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