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Excellent 8.4
Based on 12852 reviews

Recent customer comments

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based on 12852 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.5
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lusy L. from Indonesia
Families with young children
Stayed 5 nights in July 2015
Overall very nice , has friendly staff
best location, has friendly staff and willing to help help.
The hotel is very convenient. one day will stay again.
Reviewed July 13, 2015

Ben L. from Hong Kong
Business travelers
Stayed 3 nights in July 2015
Enjoyable stay
Excellent staff that understand customers needs
Reviewed July 13, 2015

seck L. from Malaysia
Families with young children
Stayed 4 nights in July 2015
security.. hospitality...clean..
Great location. Walking distance to MTR
Reviewed July 13, 2015

Elaine T. from Singapore
Stayed 2 nights in July 2015
Luxurious room at a perfect location!
comfort, design, location
We really enjoyed our stay here! The bed and linens were very comfortable, the bathroom was very elegantly designed, the rainshower was very good and open concept bathroom with just glass walls could easily be covered with a curtain. It was a smart idea to use the space under the tv for us to put our luggage. It is however difficult to get to the hotel without taking a cab initially (shopping mall entrance was a little confusing). There was also a lack of service and the hordes of tour groups arriving to check in and check out at the lobby, and the noise and chaos that ensue, diminishes the experience. Overall the room and location is excellent for independent travelers but not for those looking for a complete 5-star hotel experience
Reviewed July 12, 2015

SZU L. from Taiwan
Stayed 2 nights in January 2015
Clean and big room, but it's far away from subway
clean, big room
Reviewed July 12, 2015

Lee K. from Malaysia
Stayed 3 nights in July 2015
Best location for shopping
Food,shopping n train area
Very good and enjoy, nice location and polite staff
Reviewed July 12, 2015

Shirley L. from Singapore
Stayed 3 nights in June 2015
lovely posh hotel
highest floor given, spacious room for HK, very clean
great stay, great room, great bathroom. not so very accessible unless you use Mongkok East line often, as walking to Mongkok station is via a crowded link bridge. however, had a pleasant transfer on the free airport shuttle K5. thanks HK!
Reviewed July 10, 2015

Ernesto M. from Italy
Families with older children
Stayed 4 nights in July 2015
great hotel but a bit too expensive
good location, overall comfort, staff performance
i was with my wife and our 17 years old daughter. we stayed 4 nights. we loved this hotel even though we did not have time to visit the pool area. the hotel is in a good location, directly accessible from the mong kok east mtr station and next door to a big shopping centre where you can find lots of restaurants, in case you decide not to visit those in the hotel. we found the hotel a bit expensive though, expecially for DIY travellers like us.
Reviewed July 10, 2015

Deslie H. from Australia
Stayed one night in July 2015
Great hotel
Room club lounge. Club lounge staff
Great stay
Reviewed July 10, 2015

Yeremia H. from Indonesia
Families with young children
Stayed 3 nights in July 2015
Great Moments
It is very close to a shopping center and MTR station. Room is spacious for a family
It was very shocking at first knowing that the hotel is very near to a shopping center and mtr station because that's my number one transport that i'll be using during my stay in Hongkong. The room was very clean and also spacious for a family with lots of shopping bags.
Reviewed July 10, 2015