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2015
Excellent 8.4
Based on 12559 reviews

Agoda Verified Reviews

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Excellent



based on 12559 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.7
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.5

6.7 Tham B.
Singapore
April 25, 2015
Location
The best 3 things about this hotel was, next to a shopping mall, outside of the shopping mall there is bus interchange and there is a bridge linked to mong kok.
Pretty much ok. Just that I didn't got the room like how it was showed in the pictures. No separate shower and bathtub, it was all built together. My biggest concern about a hotel was how the bathroom are. It was a tad disappointment for a 5star hotel. And the mtr mong kok east was not very convenient to go to those tourist places. Have to take a bus/walk out to red line.

5 Wei C.
Singapore
April 24, 2015
Worst 5 star hotel ever, staff needs training
Extremely terrible!!! I will never recommend this hotel to any relatives or friends. Staff attitude probably the worst 5 star hotel I ever encountered especially staying in club room category. They never portrayed any bad attitude but simply 'ignored' every customer, no greetings, not even once looked at customers unless you walked up to them to ask something. We were like 'ghosts', invisible. Even housekeepers and any staff never once greeted us when walking pass. Bad signages at the check-in counter (front desk). Staff at lobby just stood and 'looking handsome' but not assisting the long check in queue. We were hoping 'someone' would direct us to club/lounge floor to check in and/or even assist our luggages. Very disappointing! Especially when I read great reviews but turned out to be totally opposite. There are many more 4-5 star hotels we have stayed in for such room rates, provided professional and great attitude staff than this hotel. The hotel is considered convenient only to people going to Shenzhen via MTR.

7 Andrew S.
New Zealand
April 23, 2015
Comfortable Stay
Comfortable beds, great service, private and quiet
Wonderful!

9.3 Chiao Y.
Taiwan
April 23, 2015
Good memories with family
cozy, convenient, sweet
excellent!!!

8 Wing L.
Hong Kong
April 23, 2015
All facilities
I give 4.5 star hotel

9 Isola P.
Philippines
April 22, 2015
Clean room
Cleanliness, bed, bathroom.
The place smells really nice and clean. Loved the bed and the bathroom.

9 Daniel B.
Austria
April 22, 2015
Would book thist Hotel egain.
location, service, free Wifi

9 shujia W.
China
April 22, 2015
nice hotel with good location
staff location prices

7.3 Hui L.
Singapore
April 21, 2015
Areas for improvements
Good location, clean and good service
Good except the bad experience at the Chinese restaurant , went to the Chinese restaurant at around 5+pm and was told that no reservation were made so need to wait for dinner slot at 8.30pm. That is way too long. The restaurant should have some seats reserved for their own hotel guest.

9.7 curtis D.
United States
April 21, 2015
One night stay in Kowloon
Quality of room, central location, quiet nights sleep
Great. All good. Will be back the next time I have business on Kowloon side of HK