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2015
Excellent 8.4
Based on 12590 reviews

Recent customer comments

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Excellent



based on 12590 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.7
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.5

8 Daniel L.
Australia
January 31, 2015
Hill top city center hotel
Location, Service/Cleanliness, View
Overall, very good experience. Checking in at 11am, need to wait till 2pm for the room. This is expected. Good that the reception reminded to fill out form for express checkout, otherwise need to wait behind long queue. The staff is polite, housekeeping is OK - need to wait 30 mins in evening for accessories (some hotels are even longer); Organic tea bags are provided - first from my experience; the gym is big enough, overlooking an outdoor 26C heated pool, and 37C spa pool; The hotel is situated at a hill top, overlooking the nearby buildings, schools and parks. Connected to Moko shopping center, but still under renovation. The Mongkok East MTR station is next to the hotel back entrance; 5-10 mins walk to Fan Yuen Street, it is a street market, many vendors, good price. The K5 airport shuttle bus stop is outside hotel lobby, every 20 mins. But I waited 40 mins during departure. This hotel is the last drop off of the shuttle bus, before the 15 mins ride to Kowloon Station (for Airport Express Train); Passengers must first purchase Airport train tickets before check-in at Kowloon Station, otherwise no check-in.

9.7 Rattana S.
Thailand
January 31, 2015
Business trip
Food; Bed
Excellent stay and overall experience, but disappointed as I was asked if I would mind downgrading from a two double bed room to a single king size bed. Fine, but the bed was not king size and the room not as large as I expected. Honestly did not need it, but there was no complimentary items as a result of me moving to allow them to put in more guests. Not convenient for a direct trip to HK Island, so won't be staying again.

9 roger Y.
Australia
January 31, 2015
Great family stay
location,access to mtr .friendly efficient obliging staff
Enjoyable

8 JiHyun K.
South Korea
January 30, 2015
good
clean, cheap

7.7 Alvin T.
Singapore
January 30, 2015
pleasant Stay
pleasant services. rooms are clean. well accessible to the mtr.
the stay has been nice. Room is big enough to fit for 4. the toilet at the lobby is only available for hotel guests which is good. A short walk to the mtr via Moco. Recommend for young couples and families with young kids.

9.3 Qiu D.
Singapore
January 30, 2015
Top notch hotel but location not optimal
Food. Staff and Cleanliness
Good. Staff was very helpful, nice room and food options. Hotel is situated in Mongkok East near the MTR station but require multiple change of train to go to other places of interest.

8 Maritess S.
Philippines
January 29, 2015
Totally awesome
Nice, clean and comfortable
It was relaxing and very comfy.

9.7 Kanabadee P.
Thailand
January 29, 2015
Royal Plaza
Great hotel, nice , clean , and very modern. Staffs are also friendly
Perfect, a bit far from Mongkok station, but can be easily accessed via a sky walking pass

9 Clement L.
Singapore
January 28, 2015
Good Service
Location, Service, Food
Rooms were clean and spacious, Facilities and staff service were as expected of a 5 star hotel

9 Theresa T.
Singapore
January 28, 2015
Royal Plaza Hong Kong
Convenient Location, Shuttle Service, Helpful and Friendly Staff
It was very good and efficient fast check-in with the help of very friendly and helpful staff Gigi.