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2015
Excellent 8.4
Based on 12740 reviews

Recent customer comments

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Excellent



based on 12740 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.5

Peter S.
Australia
November 01, 2014
nice hotel, impersonal staff
location, rooms
Hotel itself cannot be faulted. Checkin Counter Staff are very "clinical" and very impersonal and not at all warm and friendly.

olivier D.
France
November 01, 2014
Good location and value for the money
location, family rooms, cleanliness
Good stay overall. Went exploring the city so little to do in the hotel. Good location, near many local markets and local areas. Walking distance to many of the street markets. Walking distance from MTR which serves the whole city. Food is fairly expensive bit there are many local chinese food around and also in the adjacent mall. Transportation from the airport is good through Airport Express train and K5 Shuttle.

wong W.
Hong Kong
November 01, 2014
Great location but bad manners with the staffs
Great location, clean
This hotel is everything. Shopping mall, restuarants and much more. Anything you can ask for, they have got it.

Jermaine M.
Philippines
November 01, 2014
Vacation for Family
Room, Cleanliness and Comfort
Nice hotel and comfort for family vacation but the lobby counter is less accommodating.

Ong C.
Malaysia
November 01, 2014
good
location, clean and comfortable
Overall great

LOK J.
Malaysia
October 31, 2014
Good location for MTR.
Shuttle bus from airport ,easy to acces to MTR and shopping

Naomi L.
Philippines
October 31, 2014
Family Trip
The room had ample space for 2 adults and 3 children, we like the 2 double beds and the friendly staff
Our stay was good. Smooth check in and check out. Secured. The hotel is in the mall itself and walking distance to mtr station but not ideal if u want to visit sights like Disneyland, ocean park and Victoria peak. This hotel is quite far from tourist area.

Amit S.
India
October 31, 2014
Language is a big issue as they know little englis
Room condition
Stay was comfortable, room ambience was good, infact hotel itself was very good, but the staff was not much courteous. Some lower level staff members were bit rude with there answers. Communication language had been a problem for me as some of staff members were non English speakers .

Loh Y.
Singapore
October 31, 2014
Excellent Hotel for family with young kids.
Friendly & helpful staff, good location next to shopping center & MTR and lastly, nice hotel ambience
Overall experience during our stay - thumb up!!

CHONG C.
Malaysia
October 31, 2014
it is strongly recommended and ideal to stay
location, modern and staff friendly.